DIGITAL IMPLEMENTATION LEAD

Summary

The Digital Implementation Lead owns the planning, delivery, and adoption of new digital systems and AI enabled solutions across the company, ensuring projects are on time, on budget, and delivering measurable business value in operations, fabrication, field services, and back office functions.

Key responsibilities

• Lead end to end implementation of new systems (ERP modules, best of breed apps, AI tools, automation platforms) from requirements through go live and stabilization.
• Manage vendor relationships, SOWs, and implementation partners; ensure vendors meet contractual obligations, timelines, and quality standards.
• Work with leadership and department heads (operations, fabrication, field, finance, sales) to define project scope, success metrics, and realistic rollout plans.
• Build and run detailed project plans, coordinate cross functional project teams, and proactively manage risks, issues, and dependencies.
• Coordinate data readiness and integrations with existing systems such as ERP and CRM, partnering closely with internal IT/analytics resources.
• Drive AI and automation use cases (e.g., copilots, RPA, decision support dashboards) from concept through pilot and scale up, with a focus on real productivity gains.
• Oversee user acceptance testing, cutover planning, and post go live support to ensure stable operations and minimal disruption.
• Develop training plans, documentation, and communication to support adoption and behavior change across shop, office, and field teams.
• Track and report on project status, budget, and benefits realization to executives, highlighting ROI and lessons learned.
• Champion a culture of continuous improvement in how systems are used, identifying enhancement opportunities and feeding them into a structured roadmap.