Digital Sales Executive (Contact Centre) - Vietnam market

Our client is a reputable international luxury Jewellery that has retail stores all over the world and is currently looking to have a Vietnamese speaker to handle the Vietnam market.

Working Schedule: 5 day work week including weekends
Work Timing: Shift hours, no overnight shifts
Working Location: Central working location

• Facilitate online and phone sales in order to reach set goals and objectives
• Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEAO region
• Assist in coordination and communication between Clients and various channels (Stores, Repair Centre, Client Services Overseas, RMS, Stocks etc)
• Coordinating events nationally and internationally, RSVP of VIP Clients and Media (Fashion Shows, Openings, Exhibitions)
• Outbound calls to Clients includes invites to events and Client Satisfaction Surveys

Requirements

• Min. 2 years experience in call centre environment.
• Strong communication skills in English and Vietnamese to deal with the local speaking customers.
• Possess a good learning attitude and is customer service oriented.
• Has working knowledge in Microsoft Office
• Willing to work on weekends and public holidays as per schedule.

Interested candidates may send their updated resume to gareth@quantumcareer.com