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GOODWILL SOUTH FLORIDA

Director of Donation Acquisition (2937)

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Summary

The Director of Donation Acquisition is responsible for developing, leading, and optimizing all donation acquisition strategies to support the mission and financial sustainability of the organization. This role oversees donation channels including retail donation centers, community drives, partnerships, and alternative donation streams, ensuring a consistent, high-quality donor experience while maximizing volume, quality, and operational efficiency.

This position plays a critical leadership role in aligning donation strategy with organizational goals, workforce development programs, and community impact.

Key Responsibilities

Strategic Leadership

  • Develop and execute a comprehensive donation acquisition strategy aligned with organizational mission and revenue goals.
  • Establish short- and long-term donation growth plans, including volume, quality, and geographic expansion.
  • Partner with executive leadership to forecast donation supply and support budgeting and planning efforts.

Operations & Performance Management

  • Oversee all donation intake operations, including donation centers, store drop-offs, attended/unattended sites, and special collection events.
  • Set performance metrics and KPIs related to donation volume, quality, cost per pound/item, and donor satisfaction.
  • Analyze trends and data to improve donation flow, reduce waste, and increase operational efficiency.
  • Ensure compliance with safety, regulatory, and environmental standards.

Team Leadership & Development

  • Lead, coach, and develop Donation Acquisition Managers in the field and home office. Support Attended Donation Center staff through the leadership of the field's Donation Acquisitions Manager.
  • Establish clear expectations, accountability, and performance management processes.
  • Promote a culture of safety, inclusion, and mission-driven service.

Donor Experience & Community Engagement

  • Ensure a consistent, positive donor experience across all touchpoints.
  • Collaborate with Marketing and Communications to drive donor awareness, education, and engagement.
  • Build and maintain relationships with community partners, municipalities, businesses, and nonprofit collaborators.
  • Represent Goodwill South Florida as the face of donation acquisition within the community.

Innovation & Growth

  • Identify and pilot new donation channels, technologies, and partnerships.
  • Evaluate opportunities for corporate donation programs, bulk donations, and logistics optimization.
  • Lead continuous improvement initiatives focused on scalability and sustainability.

Cross-Functional Collaboration

  • Partner with Retail, Logistics, Marketing, Mission, and Finance teams to align donation strategy with organizational needs.
  • Support special initiatives such as disaster response donations or seasonal donation campaigns.
  • Perform other duties as assigned.