Director of Rooms [Hotel/ Central]

Location: Orchard

Be part of an exciting luxury hotel launch and take the lead in creating memorable guest experiences, building exceptional teams, and delivering world-class hospitality standards. We are looking for an experienced hospitality leader to oversee all Rooms Division operations and drive service excellence across the property.

Key Responsibilities

• Lead and oversee Front Office, Housekeeping, Concierge, Guest Relations, and Reservations operations.
• Ensure seamless guest journeys from arrival to departure while maintaining the highest service standards.
• Champion a guest-centric culture focused on personalized and memorable experiences.
• Drive guest satisfaction initiatives by monitoring feedback, resolving service challenges, and implementing continuous improvements.
• Build, coach, and inspire a high-performing Rooms Division team through effective leadership, training, and talent development.
• Manage manpower planning, departmental budgets, productivity, and operational expenses.
• Establish and maintain operational procedures, quality standards, and compliance with hotel policies.
• Collaborate closely with other departments to ensure smooth hotel operations and exceptional guest experiences.
• Analyse operational performance metrics and implement strategies to enhance efficiency, service quality, and profitability.
• Support pre-opening activities, process development, and team mobilisation where required.

Requirements

• Diploma or Degree in Hospitality Management, Business, or a related discipline.
• Minimum 8 years of experience within Rooms Division operations, with several years in a leadership capacity.
• Strong expertise in Front Office, Housekeeping, Guest Relations, and overall hotel operations.
• Demonstrated success in leading teams, improving guest satisfaction, and driving operational performance.
• Sound financial acumen with experience managing budgets, labour costs, and productivity targets.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to perform effectively in a fast-paced luxury hospitality environment.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

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EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]