Director of Sales - Home Service Industry

Director of Sales & Training

The Plumbing Authority – Knoxville, TN

Full-Time | $70,000+ base salary with opportunity into $100,000+

This is a leadership seat. You'll own sales performance for an entire growing plumbing company — primarily residential, with a smaller commercial book of business, in-house, in the field and on the phone — and build the coaching culture that drives it. If you know how to sell in a way that leaves customers feeling cared for rather than pressured, and you've got a track record of teaching others to sell that way too, we want to talk.

Compensation & Benefits

• Base Salary: $70,000+ base salary with opportunity into $100,000+
• Total Compensation: $70,000+ with performance bonuses and incentives — your earnings grow as the department grows
• Performance Bonuses: Based on department revenue growth, technician and CSR sales performance, and customer satisfaction
• Paid Time Off: 10 days per year
• Holiday Pay: 6 paid holidays per year
• Medical Insurance: Employer-partially-paid health plans
• 401(k): Partial employer match on employee contributions
• Additional Bonuses: Department performance and leadership incentives

What You'll Lead

• Sales performance across our residential service department (our primary focus) and our growing commercial accounts
• Outbound sales and follow-up, including phone-based outreach and booking
• CSR training and call coaching for booking and conversion
• Field coaching and ride-alongs with service plumbers
• The systems, KPIs, and accountability that keep the whole sales engine running

About The Plumbing Authority

The Plumbing Authority is a locally owned, growing residential plumbing company serving the greater Knoxville area, with a smaller and growing commercial book of business. Our team values integrity, professionalism, accountability, and continuous improvement — and we're looking for a sales leader who can elevate and coach the way our entire team sells, in the field and on the phone.

Position Overview

The Director of Sales & Training leads the sales performance of the service department — primarily residential, with a growing commercial book of business. This person leads every part of the sales process: how estimates are presented, how options are offered, how revenue is generated through a service plumber's truck or a phone call.

This is a revenue leadership role focused entirely on sales: leading our outbound sales efforts (including phone-based outreach and booking), leading the growth of our smaller commercial account base alongside our primary residential business, leading follow-up and recovery on outstanding estimates, and leading the coaching and development of service plumbers and customer service reps into better, more confident salespeople.

The ideal candidate has a proven personal track record in sales — closing rate, average ticket, revenue generation — and a demonstrated ability to lead and develop other salespeople, whether they're in the field or on the phone. Plumbing experience is not required.

Key Responsibilities

Sales Leadership & Strategy

• Lead, teach, and reinforce the team's sales process from first contact through close, sharpening execution on how options are presented, objections are handled, and follow-up happens.
• Lead morning game-plan meetings focused on sales priorities, talk tracks, and daily goals.
• Lead structured outbound sales initiatives — including phone-based outreach, reactivating past customers, following up on pending estimates, and converting open opportunities.
• Lead the growth of our commercial account base, currently a small share of overall revenue, into a larger, well-managed segment of the business.
• Lead a culture of accountability, confidence, and continuous improvement around selling.

Sales Coaching & Training

• Lead sales coaching for service plumbers — teaching sales skills, communication, and customer trust-building.
• Lead CSR training on effective call scripts, objection handling, and booking techniques to convert more inbound and outbound calls into booked jobs.
• Lead regular ride-alongs and live coaching sessions focused specifically on sales technique.
• Lead structured sales training and onboarding for new hires, both in the field and on the phones.
• Lead KPI tracking and reporting, including average ticket, closing percentage, revenue per technician, membership sales, booking rate, and follow-up conversion rate.
• Lead accountability for technicians and CSRs on sales standards, building individual coaching plans for underperformers.

Follow-Up & Pipeline Management

• Lead the follow-up process on every estimate or proposal that doesn't close on the spot.
• Lead the system for tracking outstanding opportunities so no sale is lost to lack of follow-up.
• Lead coordination with dispatch and marketing to identify and act on outbound outreach opportunities.

Leadership Collaboration

• Lead reporting on sales performance and pipeline health in weekly leadership meetings.
• Lead the development of systems, scripts, and training material that raise sales performance company-wide.
• Lead strategy and incentive structures to increase department revenue.

Skills & Talents of the Ideal Candidate

Sales Performance — A proven, provable track record of personal sales success: strong closing rates, average ticket, and consistent revenue generation. Candidates should be ready to discuss real numbers from past roles.

Coaching Ability — Demonstrated success training, mentoring, or developing other salespeople — not just hitting your own numbers, but helping others hit theirs.

Leadership — Comfortable coaching in the field, addressing performance issues directly, and holding people accountable while celebrating wins.

Process & Follow-Up Discipline — A systems thinker who can build a follow-up process that doesn't let opportunities slip through the cracks.

Customer Communication — Builds trust quickly and leaves customers feeling cared for, not sold to — consultative, never pushy.

Integrity — Sells honestly and never chases the highest ticket at the customer's expense. No scare tactics, no exaggeration.

Requirements

• 2–3+ years in a sales leadership, sales training, or sales coaching role (home services, trades, or other high-ticket, in-home sales industries preferred — plumbing experience not required)
• Experience coaching phone-based sales or booking (call center, inside sales, or CSR/dispatch teams) is a strong plus
• Experience with commercial or B2B sales a plus
• Proven, documented personal sales track record
• Documented success coaching or mentoring other salespeople
• Valid Tennessee driver's license and clean driving record
• Excellent communication, organization, and leadership skills
• Must be dependable, proactive, and professional in all interactions
• Must be Drug Free

Schedule

Monday–Friday, full-time, with occasional flexibility for high-priority sales coaching or leadership needs.

Lead the Sales Engine at The Plumbing Authority

If you're a top sales performer who knows how to coach others to win — without ever making a customer feel like they're being sold to — we want to talk to you. Apply today and help lead the sales engine for one of Knoxville's most respected, growing plumbing companies.