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IFS

Director of Solution Delivery: Softeon

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Job description

  • Executive level sponsor who directs activities on behalf of Softeon to ensure the customer meets or exceeds ROI targets and customer satisfaction is high.
  • Provides management direction for project resources planning, utilization and execution across multiple projects at one time.
  • Responsible for multiple software professions, including revenue and margin targets as set periodically by the company.

Supervisory Responsibilities

  • Recruits, interviews, hires, and trains new staff in the department.
  • Oversees the daily workflow of the group.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities

  • Analyzes financial results for multiple projects including budget, revenue projections, profitability, margin contribution, billable rates, resource utilization, realization, and projected profitability. (30%)
  • Ensure customer receives value and ROI from Softeon (30%)
  • Provide long term contact and business planning beyond tactical project plan.
  • Understand customer’s business, goals, and philosophy.
  • Guide customer executive steering committee in risk management and mitigation Develops new business opportunities with existing clients during active implementations (20%)
  • Manage partner and contracting relationships providing a profitable experience for both organizations.
  • Responsible for professional development, performance evaluation, mentoring, and quality measurement.
  • Identify and grow leaders within your team. Specifically, mentor team members who desire promotion to achieve higher levels of accountability and responsibility within the organization.
  • Responsible for establishing and managing work unit budgets including margin targets. (5%)
  • Plan and coordinate technical resource staffing for project teams (5%)
  • Performs other duties as required.

Required Skills/Abilities

  • Significant knowledge (breadth/depth) of Softeon applications.
  • Excellent negotiation and conflict management skills.
  • Excellent critical thinking skills.
  • History of maturity in “people” skills with a strong ability to communicate in written and verbal form including skill to patiently and fluently express ideas, concepts, and reasoning.
  • Ability to conduct formal and informal presentations in both small and large-group settings.
  • Effective management skills with proficiency in planning and organizing complex work including teamwork and task leadership.
  • Demonstrated success in establishing and managing effective work processes.
  • Demonstrated ability to balance event-driven and plan-driven priorities.
  • Able to work effectively both alone and in team/cooperative development efforts.
  • Ability to identify and develop new business opportunities.

Education and Experience

  • Bachelor’s degree in Business Administration, Computer Science or related field required.
  • Minimum of 7 years’ experience in software solutions and life cycle within the supply chain industry.
  • Minimum of 7 years knowledge of automated warehouse, distribution, labor or transportation systems.
  • At least two years of supervisory / management experience required.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

What We’re Offering

  • Salary Range: $200,000 to $215,000 annually + Bonus
  • Flexible paid time off, including sick and holiday
  • Medical, dental, & vision insurance
  • 401K with Company contribution
  • Flexible spending accounts
  • Life insurance and disability benefits
  • Tuition assistance
  • Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer