Director, Real Estate Client Relationship Manager

We’re seeking a future team member for the role of Director, Real Estate Client Relationship manager to join our team. This role is located in Pittsburgh, PA / New York.

In this role, you’ll make an impact in the following ways:

• Partner with internal business stakeholders to assess occupancy needs, translate workforce and space demand requirements into planning recommendations, and align real estate solutions to business objectives.
• Lead client relationship management for occupancy planning initiatives by providing space utilization insights, scenario analysis, and proactive guidance on moves, restacks, and workplace optimization opportunities.
• Serve as the point of contact for senior internal stakeholders and vendors, ensuring service levels, contractual obligations, and employee satisfaction are met.
• Oversee procurement, contracts, vendor relationships, process improvements, complaint resolution, and safety management across multiple service areas and/or locations.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 12-15 years of total work experience is preferred, including 3-5 years in management.
• Experience specific to assigned corporate service areas, such as culinary services, food safety certifications, mailroom and production equipment, or AV technology resources, may be required.
• Strong knowledge of corporate services best practices, corporate policy, and service level agreement negotiation is required.
• People Leadership requirement (if applicable) bullet point

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $130,000 and $250,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team.