Director, Technical Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Technical Services based in Switzerland.

Lead the strategy and delivery of technical services across a diverse portfolio of international customer implementations throughout Europe, the Middle East, and Africa. In this senior leadership role, you will oversee globally distributed technical teams, define scalable service delivery standards, and ensure successful deployment of enterprise software solutions supporting complex public sector transformation initiatives. Working closely with project managers, solution experts, and product development teams, you will drive operational excellence, foster collaboration across regions, and contribute to the continuous evolution of implementation methodologies. This is an excellent opportunity to combine strategic leadership with hands-on technical expertise in a highly collaborative, global environment.

• Define and execute the overall technical services strategy to support successful customer implementations across the EMEA region and global operations.
• Lead, mentor, and manage internationally distributed technical services, support, and maintenance teams, ensuring high performance and operational excellence.
• Develop scalable strategies, methodologies, and tools for data migration, software installation, deployment, and infrastructure implementation.
• Collaborate with research and development teams to design technical integrations and interface components that support enterprise software implementations.
• Partner with technical and functional consultants to develop customer training materials and technical enablement programs.
• Work closely with project managers to design deployment strategies, rollout plans, and decentralized operational models.
• Oversee operational support, maintenance services, disaster recovery environments, and data center implementation standards.
• Drive continuous improvement of technical tools, implementation frameworks, internal processes, and service delivery best practices.
• Ensure alignment across cross-functional teams while maintaining quality, consistency, and timely project execution.
• Travel internationally as required to support customers, project teams, and business operations.

Requirements

• Bachelor's or Master's degree in Information Technology or a related technical discipline.
• Minimum of 5 years of experience managing globally distributed technical services or support teams.
• Strong project management experience, with PMI certification or equivalent considered highly desirable.
• Proven experience developing support, maintenance, and service delivery policies and procedures.
• Hands-on expertise with enterprise infrastructure, including Windows environments, Tomcat, BIRT, Microsoft SQL Server, Oracle databases, and related technologies.
• Experience designing enterprise software deployment strategies, data migration approaches, and scalable implementation models.
• Familiarity with performance management methodologies such as Objectives and Key Results (OKRs).
• Excellent communication, stakeholder management, and leadership skills with the ability to engage executive and technical audiences.
• Additional IT certifications are considered an advantage.
• Fluent English communication skills and willingness to travel extensively on an international basis.

Benefits

• Opportunity to lead strategic international technical services initiatives with global impact.
• Work within a collaborative, multicultural environment alongside cross-functional and geographically distributed teams.
• Career development opportunities in a leadership role with significant strategic influence.
• Exposure to large-scale public sector digital transformation and enterprise software implementation projects.
• International travel and collaboration across multiple regions.
• Inclusive workplace committed to diversity, equal opportunity, and professional growth.
• Competitive compensation package and comprehensive employee benefits.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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