Dispatch Coordinator Assistant (experience as a dispatcher is required)
- Answer and manage incoming dispatch calls.
- Coordinate and assign service calls to drivers.
- Monitor active jobs and provide updates to customers and drivers.
- Communicate service status and estimated arrival times.
- Ensure dispatch information is accurate and updated in company systems.
- Follow company dispatch procedures and service protocols.
- Maintain detailed records of service requests and job statuses.
- Utilize VOIP and dispatch software to manage daily operations.
- Previous experience in dispatching, logistics, transportation, or customer service.
- Strong verbal and written English communication skills.
- Excellent multitasking and organizational abilities.
- Ability to work under pressure and prioritize tasks effectively.
- Strong attention to detail and problem-solving skills.
- Comfortable using VOIP systems and cloud-based software.
- Experience in towing, roadside assistance, trucking, or logistics industries.
- Familiarity with dispatch software and CRM systems.
- HOURS/WEEK:
- 45 hours per week
- SCHEDULE AVAILABILITY:
- Monday to Friday
- 7AM - 5PM Central Standard Time Zone
- OFFER
- Weeks 1–8: $4 USD/hour
- Week 9 onwards: $5 USD/hour