DISPATCHER

Position Summary:
Under general supervision of the Communications Supervisor, the Dispatcher accomplishes the Communications Department’s strategic objectives by planning and organizing the assigned functions required to operate and maintain departmental activities and services. Incumbent is expected to perform most work in an independent manner. Maintains confidentiality of all privileged information.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
• Assist with providing a safe and secure environment for patients, visitors and staff.
• Specialize in communication work in receiving and dispatching accurate information to appropriate department and/or personnel.
• Provide communication services utilizing multiple channels and frequencies.
• Perform fast, efficient and accurate response on incoming calls.
• Provide communication services 24 hours a day, seven days a week, weekends and holidays.
• Process and prioritize incoming calls for ambulance, fire, police, security, maintenance, grounds and administration.
• Maintain contact with all units on assignment, maintain status and location.
• Coordinate chopper landing.
• Communicate accurate address and locations.
• Provide written reports on all incidents utilizing the Omnigo report writing software.
• Maintain accurate “On call” listing for various departments.
• Maintain radio/telephone communication.
• Maintain communication with Security personnel and Dispatchers.
• Maintain appropriate records and logs of all radio transmission, telephone calls, key logs and other records.
• Assist with Law Enforcement on any incidents that occur on hospital campus with prior authorization from Administration Department or Designated Administrator and/or established policy and procedure.
• Provide professional services to visitors coming onto the compound.
• Provide proper directions and offers only need-to-know information to visitors and/or patients.
• Participate in and attend in-services and educational programs.
• Meet and comply with organizational policies and procedures.
• Maintain strict confidentiality.
• Notify supervisor of needed materials and/or supplies.
• Perform clerical support duties (typing, filing, faxing and copying).
• Assist with Emergency Response Team, committees, groups, as directed.
• Performs other duties as required.