Dispatcher

Overview

For over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York. We’re growing fast and looking for a Dispatcher who thrives in a fast-paced environment and loves keeping operations running smoothly. Why You’ll Love Working Here

• Competitive pay
• Medical, Prescription, Dental & Vision coverage
• Disability & Term Life Insurance
• Matching 401(k)
• Paid Holidays & PTO
• Ongoing training and career growth

What You’ll Do

• Dispatch technicians for residential service calls and installations
• Prioritize jobs based on urgency, skillset, and location
• Communicate with customers regarding appointment updates and expectations
• Coordinate emergency calls and allocate resources efficiently
• Monitor technician progress and adjust schedules in real time
• Maintain accurate service records to support smooth operations

What We’re Looking For

• High school diploma or GED
• Dispatching, scheduling, or administrative experience preferred
• Strong communication and multitasking skills
• Calm under pressure and detail‑oriented
• Experience with dispatching software; ServiceTitan is a plus
• Reliable, team‑focused, and organized

Location

• In‑person at our Rochester, NY branch

Join a company where your work keeps our community running and your future is bright. Apply today to grow your career with Reimer Home Services. Reimer Home Services may conduct a pre-employment background check and drug test, subject to applicable law.