Driver Services Administrator
As a Driver Services Administrator, you will be the first point of contact at our Langley Terminal, delivering a high level of service to Drivers and Owner-Operators. You will manage inquiries, provide administrative support for the Driver Services department and Langley terminal, and contribute to special projects in a fast-paced environment.
Who we're looking for:
- Positive and driven team player with a strong sense of urgency and accountability for results.
- Proven success in a fast-paced administrative environment with strong multitasking skills.
- Passion for delivering exceptional driver/customer service.
- Extremely organized with a proactive, take-charge mindset.
- High attention to detail, including experience handling sensitive or legal documents.
- Excellent communication and relationship-building skills; collaborative and approachable.
- Proactive, solutions-oriented mindset with sound decision-making and initiative.
- Experience or interest in marketing and social media, with the ability to support engagement, content, or brand initiatives.
Specific Responsibilities include:
- Act as the first point of contact for our Drivers and Owner-Operators, delivering a high level of services in every interaction.
- Welcome applicant Walk-in traffic and other guests to the terminal.
- Support Driver applicants through their pre-onboarding steps including Road Test and signing of required paperwork
- Maintain accurate and current driver files by uploading cards, tests, certifications, driver documents, etc. in Driver’s personnel record.
- Create Pay Scales, Conditions of Employment, Owner-Operator Contracts, and unpaid leave letters.
- Provide administrative support and documentation to drivers (e.g., passport applications, Driver’s Licenses, work permits).
- Issue property to Drivers and ensuring all relevant personnel information is current and up to date.
- Use professional, courteous telephone and personal communication, the Driver Services Administrator is responsible for providing exceptional customer service handling high volume of emails and calls.
- Manage the incoming and outgoing mail and courier shipments for the Langley terminal.
- Ensure all Drivers and Owner-Operators have access to mailboxes or alternative communication methods.
- Present to Drivers in orientation class on topics such as Benefits and HR related policies.
- Support key administrative tasks to keep the Langley terminal running smoothly
- Play a key role in the coordination of onsite events/celebrations
- Engage in other projects and responsibilities as necessary and as assigned.
Our Ideal Candidate will possess:
- 3-4 years of administrative experience in a fast-paced office environment.
- Minimum 2 years in a customer service or service-driven role.
- Strong organizational and multi-tasking abilities.
- Excellent communication and interpersonal skills.
- High attention detail and accuracy.
- Strong problem-solving skills and ability to prioritize.
- Proficient in Microsoft Office (Outlook, Excel, Word).
- Ability to thrive in a high-volume, fast-paced environment.
- Diploma in Business Administration or a related field is an asset.
- Experience in the transportation industry is an asset.
- Experience supporting events, engagement, or social media initiatives is an asset.
- Must have reliable transportation to commute to the Langley terminal
This job is classified under NOC Code: 14102.
Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams
About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.