Duty Manager
- Supervises guest welcoming operations and rooms sales carried out by his/her team
- Is in charge of coordination the team
- Organizes guest arrivals and departures with the team
- Ensures that guests' requests take priority in the team's work
- Ensures that services meet guests' expectations
- On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
- Prepares the arrivals and departures list and VIP list
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Supervises the receptionists' checklist
- Supervises the management of debtors, group and individual guest invoicing and cash operations
- Ensure internal procedures are duly applied
- Diploma or Degree preferably in hospitality or related field
- Previous experience as a Team Leader or Duty Manager
- Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies
- Thai language is a strong advantage, English and a 3rd language would be a plus
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.