Duty Manager
We are seeking a dynamic and organized Duty Manager to join our team in Mysuru, India. In this pivotal role, you will serve as the operational backbone of our organization, ensuring seamless daily operations, exceptional guest experiences, and adherence to all organizational standards. As a Duty Manager, you will lead with transparency and decisiveness, managing shift operations while maintaining the highest levels of service quality and safety compliance. This position offers the opportunity to make a meaningful impact by fostering a collaborative environment and driving operational excellence across all departments.
- Conduct daily briefings and ensure all pertinent information is effectively communicated to team members, fostering a culture of transparency and inclusivity
- Supervise and manage all staff tasks to ensure the highest quality service is delivered and departmental standards are consistently met
- Review, analyze, and recommend improvements to workflows and operational standards to enhance efficiency and effectiveness
- Analyze rate variance reports to ensure optimal room revenue control, and approve discounts and rebates in accordance with organizational policies
- Communicate proactively with the Front Office Manager regarding all guest services and hotel operations matters
- Document all guest-related issues comprehensively using the logbook, ensuring complete transparency and accountability
- Oversee shift handover procedures and sign media to maintain operational continuity
- Coordinate and communicate with other hotel departments regarding general administration and operational issues, promoting a collaborative approach
- Provide consistent management presence by assisting with guest needs and complaints in a tactful and efficient manner
- Support Guest Relations in greeting, rooming, and sending off guests with warmth and professionalism
- Conduct regular inspections of front-of-house and back-of-house areas to ensure cleanliness, orderliness, and compliance with standards
- Ensure front-line staff compliance with marketing techniques and actively support sales maximization initiatives
- Monitor billing instructions, guest credit status, and address any discrepancies promptly and decisively
- Coordinate full-house situations and make necessary arrangements to manage overbooking and guest relocations with empathy and efficiency
- Ensure On-Call Valet Desk procedures and driveway operations are properly staffed and run efficiently at all times
- Ensure Safety, Security, and Loss Control policies and procedures are complied with at the lobby and driveway, and effectively manage hotel emergencies
**Required Skills:**
- Staff supervision and team management
- Guest service excellence and customer-focused approach
- Problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Financial acumen including rate analysis and revenue control
- Shift management and operational coordination
- Safety, security, and emergency management knowledge
- Quality assurance and inspection capabilities
- Sales and marketing awareness
- Time management and multitasking proficiency
- Computer proficiency and familiarity with hotel management systems
- Attention to detail and organizational skills
- Ability to work effectively under pressure
- Leadership and team motivation capabilities
**Required Experience:**
- Minimum 3-5 years of experience in hospitality operations or front office management
- Proven experience in staff supervision and team leadership
- Demonstrated experience in guest relations and complaint resolution
- Experience with shift management and operational procedures
- Background in safety and security compliance
**Preferred Qualifications:**
- Experience in revenue management and financial analysis
- Knowledge of hotel management software and systems
- Experience coordinating across multiple departments
- Background in emergency management or crisis handling
- Certification in hospitality management or related field
**Education:**
- High school diploma or equivalent required
- Hospitality management certification or related qualification preferred