Duty Manager

Job Description:

Are you a natural hospitality leader who thrives in the energy of an evening shift? We’re looking for a Duty Manager to spearhead our PM operations (primarily 3:00 pm – 11:30 pm) at Level Hotels & Furnished Suites — a premium extended-stay brand that sets the standard for guest and resident experience in Vancouver. This position will be reporting to and supporting the Regional Front Office Manager, you’ll be the senior presence on shift: the person guests and residents trust, the resource your team turns to, and the calm voice of resolution when things get complex. This isn’t a back-office role — it’s front and centre, where hospitality happens.

Perks & Benefits:

• Competitive pay & a Comprehensive Benefits Package.

• Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.

• Annual Education Allowance

• Generous Referral Program

• Fun & collaborative company culture with lots of team building events

• Local discounts to restaurants, clothing stores, personal training, and more

• Free access to a fully equipped gym

• Friends and Family rates for hospitality brands.

What You Will Do:

Own the PM Shift

• Lead and guide the Guest Services team through each shift, fostering a coaching culture that supports growth and confidence

• Serve as the primary escalation point for any guest or resident concerns that require management-level attention and resolution

• Ensure the front of house and back of house remain polished, organized, and guest-ready at all times

Deliver Exceptional Experiences

• Handle all guest and resident interactions with warmth, professionalism, and genuine care — turning moments into memories and challenges into solutions

• Respond to requests accurately and promptly, drawing on local knowledge and Level practices to make meaningful recommendations

• Review arrivals, departures, and VIP profiles including room allocations, amenities, and special requests to ensure nothing is misse

Support Your Team

• Act as an on-shift resource and mentor for Guest Services Agents — offering real-time guidance, encouragement, and coaching to strengthen skills and confidence

• Support agents in completing their duties and step in where needed to keep service seamless

• Collaborate closely with the Guest Services Manager, keeping them informed and aligned

Keep Things Running Smoothly

• Monitor and update guest and resident accounts accurately

• Communicate relevant property events, maintenance updates, and service changes to guests and residents

• Uphold and model all departmental policies, procedures, and service standards

What You Bring:

• 5 years of progressive experience in hotel or hospitality operations

• Previous experience supervising or managing a team (an asset)

• A degree or diploma in Hospitality Management, Hotel Management, or Business Administration (an asset)

• Proven ability to lead a shift, juggle competing priorities, and stay composed under pressure

• A genuine talent for connecting with people — guests, residents, and teammates alike

• Sharp problem-solving instincts and the initiative to act decisively in the moment

• Familiarity with hotel systems, front office procedures, and service standards

• Availability to work evenings, including weekend

Salary Range:

$56,000 - $60,000 CAD Per Year

About The Company:

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Level. Note that only those applicants under consideration will be contacted.