Duty Manager / Relief Night Manager

What you’ll be doing

• You’ll be right at the heart of the action - running the show on shift, keeping the vibe high, and making sure every guest has a stay worth talking about.
• Create memorable guest experiences – friendly, personal, and always a little unexpected
• Lead the Front Office team from the floor, setting the pace and jumping in wherever needed
• Handle guest enquiries, feedback, and the occasional curveball with confidence and care
• Keep operations running smoothly – from check-ins to daily reporting and everything in between
• Take charge overnight when needed – managing audits, arrivals, and keeping the property safe and secure
• Support, coach, and motivate the team to deliver consistently awesome service
• Work across departments (yes, sometimes Housekeeping too) to keep the energy flowing
• Stay on top of safety, compliance, and making smart decisions when it matters most
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required.

What we’re looking for

• Previous experience in a hotel/hostel leadership role
• Strong Front Office knowledge (Opera/MEWS experience a bonus)
• Confident leader with excellent communication skills
• Calm under pressure with strong problem-solving ability
• Passion for guest experience and team development
• Flexible to work a rotating roster, including nights and weekends
• First Aid Certificate (preferred)
• LCQ / General Manager’s Certificate (advantageous)

JO&JOE BENEFITS

• Staff meal provided per shift
• International accommodation and retail discounts across varying Accor & Ennismore hotels and properties
• Family & Friends Hotel Discounts
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.