eContracting Operations Supervisor

%3Cp%3EAbout Us%5C:%3C/p%3E%3Cp%3EWho is Mercedes-Benz Financial Services?%3Cbr%3EMercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. %26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EWhy work at Mercedes-Benz Financial Services?%3Cbr%3EWorking at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. %26nbsp;%26nbsp;%3C/p%3E%3Cdiv style=%22border-width%5C:100%;direction%5C:ltr;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.5381in;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.5381in;%22%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EBenefits%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EWhen working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one%5C:%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EGet Rewarded!%3C/strong%3E Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3ENeed a vacation?%3C/strong%3E How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3ERide in Style%3C/strong%3E - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EWe want you to be healthy!%3C/strong%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3EOutstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EIs your family growing?%26nbsp;%3C/strong%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E %3C/span%3EEnjoy generous paid Family Leave Programs%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3E- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to %246k per child%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EWant to go back to school?%3C/strong%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3ETuition Assistance Scholar Program - receive up to %248k in vouchers to complete business-related coursework%3C/p%3E%3Cul style=%22direction%5C:ltr;margin-bottom%5C:0in;margin-top%5C:0in;unicode-bidi%5C:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3E%246k for undergraduate%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3E%248k for graduate%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3EJob Overview%5C:%3C/p%3E%3Cdiv style=%22border-width%5C:100%;direction%5C:ltr;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.6041in;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.6041in;%22%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EThe eContracting Operations Supervisor leads ongoing eContracting initiatives that advance the digitalization of the contracting process for Mercedes-Benz Financial Services. This role manages vendor, dealer, and field relationships; supports DMS switches and buy/sell activities; and leads the review of enhancements and automation opportunities to further develop the solution in alignment with business and compliance needs. The Supervisor leads a team of Specialists who support the execution and advancement of the eContracting strategy. The Supervisor also ensures adherence to MBFS processes and protocols, including proper documentation and secure data storage.%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EThe Supervisor works closely with the eContracting and Contract Originations teams to move strategic initiatives forward. Responsibilities include facilitating brainstorming and strategy discussions, reviewing compliance requirements with internal stakeholders and external vendor partners, analyzing reporting, identifying digital creation and signing trends, and providing recommendations based on findings. This position also coordinates stakeholder meetings, prepares agendas, documents meeting notes, and communicates next steps. In addition, the Supervisor provides operational support for eContracting processes in close collaboration with Funding and Credit Operations Management. The role requires subject matter expertise, a current understanding of eContracting and funding requirements, and the ability to identify potential performance, legal, or process impacts as issues arise.%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp%3EResponsibilities%5C:%3C/p%3E%3Cdiv style=%22border-width%5C:100%;direction%5C:ltr;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.5027in;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.5027in;%22%3E%3Cul style=%22direction%5C:ltr;margin-bottom%5C:0in;margin-top%5C:0in;unicode-bidi%5C:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3ELead, coach, and develop a team of Specialists supporting eContracting initiatives. Drive performance through coaching, productivity monitoring, performance management, and employee engagement while fostering a “Customer One” service culture. (30%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3EOversee daily eContracting operations, ensuring eContracting activities are executed accurately, efficiently, and in compliance with MBFS requirements. Provide ongoing operational support, troubleshoot issues, and maintain continuity across all eContracting processes. (25%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3EAnalyze reporting to identify trends, risks, and opportunities related to eContracting performance and dealer adoption. Provide actionable insights and recommendations to improve efficiency, increase digital utilization, and support ongoing process improvements. (20%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3EAct as the primary liaison for external vendors and internal stakeholders, including DMS providers, Deal Exchange partners, DRMs and cross-functional teams (Funding, IT, Legal, Contract Originations). Ensure alignment, coordination, and execution of required activities. (10%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3EDrive eContracting strategy through cross-functional collaboration, including leading projects, managing enhancements, supporting DMS integrations, and facilitating strategy discussions. Coordinate meetings, track deliverables, and ensure timely execution of initiatives. (10%)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3EEnsure adherence to MBFS policies, funding requirements, and regulatory standards. Maintain documentation, support compliance reviews, and identify potential risks. Serve as the eContracting subject matter expert, providing guidance on process, system functionality, and business impacts. (5%)%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp style=%22font-family%5C:Arial;margin-bottom%5C:0px;margin-top%5C:0px;%22%3E%26nbsp;%3C/p%3E