Employee Relations Manager

Role Summary:

The Employee Relations Manager will support both functional and strategic employee relations work, partnering with HR, Legal & Compliance, Business team to ensure fair, consistent, and compliant workplace practices. This role manages investigations, resolves workplace concerns, provides expert advice, and drives continuous improvement through data-driven insights and strong documentation minimizing organizational risk.

Your Responsibilities, Impact & Contribution:

Policy & Compliance -

• Develop, implement, and interpret ER policies and guidelines in alignment with laws and internal standards.
• Lead HR compliance programs and recommend policy enhancements.
• Assist Legal and Compliance with equity and compliance concerns

Case Management & Investigations -
• Manage end-to-end ER cases, ensuring fair outcomes within defined timelines and SLAs.
• Conduct thorough investigations, collaborating with Legal and Compliance on complex matters.
Advisory & Stakeholder Support
• Advise managers on performance, conduct, reorganizations, and conflict resolution.
• Mitigate legal and reputational risks through proactive, timely guidance.

Reporting, Data & Documentation -
• Maintain accurate, confidential ER records and case documentation.
• Analyze case trends, prepare reports, and present insights to leadership.
• Use case management tools to track, monitor, and audit ER activity, ensuring timely follow-ups and closures.

Training & Education -
• Deliver training on ER policies, employment law, and best practices.
• Build leader capability in handling employee matters effectively.

Employee Relations and Conflict Resolution -
• Resolve workplace concerns with empathetic listening and conflict resolution skills.
• Ensure consistent implementation of ER policies and procedures.

Administrative Tasks -
• Complete administrative tasks as required

Education, Knowledge, Experience:

• Bachelor's degree in business administration, human resources, or a similar field .
• 8+ years of experience in employee relations, HR or labor relations
• Experience in employment law, concerns/grievances management, and HR investigations.
• Skilled in investigations, conflict resolution, and stakeholder management.
• Ability to process large quantities of information into meaningful data.
• General understanding of HR principles to reduce legal risks.
• Excellent communication, analytical, and documentation skills.
• Ability to work within tight timelines while maintaining quality outcomes
• Superior organizational and customer service skills.
• Ability to handle multiple tasks and respond constructively in adverse situations.
• Willingness to help out where needed .
• Ability to think and perform independently.