Employee Relations Officer - Hybrid

Testronic is a global leader in providing outsourced quality assurance services to the world’s top video game developers and publishers.

We are looking for a people-focused and empathetic Employee Relations Officer who can support our HR team and enhance the employee experience.

Responsibilities:

Support employees and managers with workplace concerns and employee relations matters.

Manage and help resolve employee issues, including grievances, conflicts, and disciplinary cases in line with company policies and labor regulations.

Build positive relationships across teams and encourage open and effective communication.

Partner with HR and leaders to improve employee engagement and workplace culture initiatives.

Gather employee feedback through conversations, surveys, and other engagement activities.

Identify trends, concerns, and opportunities to improve the employee experience.

Ensure compliance with employment laws and internal policies.

Maintain accurate documentation and records related to employee relations cases.

Prepare reports and share insights with HR leadership when needed.

Support training and awareness activities for managers and employees on employee relations topics and best practices.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.

At least 4 years of experience in Employee Relations, HR Operations, or a similar HR role.

Good understanding of labor laws and employment practices.

Strong communication, interpersonal, and conflict-resolution skills.

Ability to handle confidential and sensitive information professionally.

Comfortable managing difficult conversations and finding balanced solutions.

Proactive mindset with a practical and people-oriented approach.
Amenable to work in shifting schedule.

Strong English communication skills.

Benefits

Professional growth in an international environment.
Health insurance and other statutory benefits.
Hybrid setup (3 days onsite at Mega Tower office).