Engagement Officer
We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health.
Pay Range
£26,300 to £32,000
Job Description
Do you have experience of working in a community outreach, engagement or sales environment?
Are you an outgoing individual who loves to network and build relationships within the community?
Then consider the role of Engagement Officer at Reed Wellbeing!
Internal applications for this role close on 26/06/2026.
Please note this role is a fixed term contract until 18/12/2026.
Please note you will need a driving licence and access to your own vehicle for this role as there is a requirement for frequent travel across the North East and occasional travel to North Cumbria.
Who we are
Reed Wellbeing is a public services provider that aims to support people in making sustainable lifestyle changes to improve their physical and mental wellbeing. Since 2015, we have been delivering a range of evidence-based, person centred interventions and services, including: NHS Health Checks, Smoking Cessation, Weight Management and Type 2 Diabetes Prevention and Treatment.
Our NHS Diabetes Prevention Programme (NDPP) supports individuals identified by their GP or other healthcare professionals as being at risk of developing Type 2 Diabetes. Participants take part in a 9-month programme offering a variety of face-to-face, digital, and remote sessions. They are designed to support individuals in achieving a healthy body weight, adopting a healthy balanced diet, increasing physical activity, and reducing sedentary behaviour.
What is the role about?
An Engagement Officer is responsible for identifying and engaging with local stakeholder organisations and community partners to promote the NDPP programme and build or strengthen referral pathways. You'll work closely with NHS teams, volunteers, and community leaders to ensure the programme is accessible to priority outreach areas and groups to ensure referral targets are met.
Just some of your day-to-day responsibilities will include
Raising awareness of the NDPP Healthier You programme and advising on referral pathways for individuals at risk of Type 2 diabetes
Supporting the achievement of local referral targets through strategic engagement and outreach activity
Providing insights to operations on referral volumes and types of members identified from key stakeholders
Ensuring stakeholder engagement activities meet KPIs and SLAs
Maintaining strong relationships with key stakeholders
Working collaboratively with internal co-members to ensure services are delivered effectively
Identifying and developing relationships with potential referral organisations, building effective referral pipelines and developing the existing referral pathway into our services.
Attending meetings with local CCGs and GPs (e.g. locality meetings) to build broader engagement with primary health care services to build understanding of and the credibility of our services.
Scheduling regular face-to-face and telephone contact with stakeholders, prioritising as appropriate, to ensure stakeholders across the whole geographical area are engaged and proactively promotes Reed Wellbeing services
What’s in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
25 days annual leave (pro-rata for part time) plus statutory bank holidays
Reed Pension Scheme
Award Winning Management & Leadership training
Professional & Personal Development Funds
Bi-annual pay reviews
Plus much more that can be found on our website
With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with
Experience of working as part of a multi-function service delivery team.
A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
Valid UK driving licence and willingness to travel within contract area
Desirable Attainments:
Experience of working in a performance target driven environment. Examples of such experience may include partnership management roles, account management roles or sales representatives.
Experience of working in business to business sales.
Experience of working in networking, publicly funded services or other similar sectors.
Experience of working with disadvantaged client groups in the delivery of customer services. These client groups may include young people (NEETs), incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with disabilities.
Direct previous experience of a similar role. Roles considered to be similar include the role of Partnership Manager, Supply Chain Manager, Account Manager or Strategic Stakeholder Engagement Roles on a publicly funded service.
Other desirable criteria including pre-existing network of contacts in the local area; the ability to use qualitative mechanisms to deliver continuous improvement to service delivery; a pro-active 'can-do' attitude; a track record of driving positive change and the ability to work under own initiative and think outside the box.
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.