Engineering Manager
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an Engineering Manager to join our ever evolving Engineering team and help shape the future of global commerce.
What you’ll own
Establish technical direction across the organization with a sound and pragmatic approach to delivering the highest quality software at the fastest possible velocity
Realise the potential of every engineer through excellent leadership, support and mentoring
Manage multiple engineering teams various Global Payments product lines
Work with Product Architects to ensure engineering efforts are delivering the correct product requirements
Work with Engineering Management to define best practices and ensure they are being adhered to
Coordinate with Delivery to ensure efforts are being planned, prioritized, executed, and reported against
Ensure projects are delivered to Production in a timely and quality manner
Triage production issues to understand root causes
Conduct 1-2-1s, performance reviews and career management with team members
Manage dependencies, resolve issues, and highlight risks ahead of team to maximize the product flow of the engineering teams
Ensure teams are consuming from, and contributing to, strategic engineering initiatives such as Global Payments Integrated Test Execution Framework, DevOps Lab, Performance Lab etc
Conduct Interviews and technical auditions to expand the engineering team footprint
Play an “in the trench” leadership role - conduct standups, attend Analysis and Design workshops, oversee release deployments, etc.
What you’ll bring
- BSc or MSc or equivalent in Computer Science or related field
Self Management:
● Can take ownership of assigned items on workstack and balance deliverables vs team support
● Dedicate personal time commitments to getting assigned workstack items completed
● Ensure escalation of issues and actioning of items in a timely manner
● Commitment to self development
Organisation:
● Ability to professionally interact with appropriate stakeholders and meet their expectations
● Ability to manage dependencies and team deliverable quality
● Ensure that team issue identification and analysis is completed in a timely manner
● Ability to execute team MVFs
Communication:
● Maintain professional and courteous interaction with colleagues, management and stakeholders
● Ability to provide clear, accurate, precise and concise status and reporting to team, management and stakeholders
Team Working:
● Maintain a professional and courteous interaction within the teams and between other teams
● Ability to provide regular updates on team dependencies
● Ability to align with stakeholders expectations
● Excellent inter-team engagement skills
Reliability:
● Great timekeeping and attendance
● Great meeting participation and attendance at meetings
● Deliver on own commitments and demonstrate high quality on deliverables while being accountable for your team commitments
● Ensure timely escalations of any issues and timely resolution of team issues to HR
Understanding:
● Proficient knowledge of assigned work and tasks along with relevant domain
● Proactively seek to understand requirements
● Knowledge and understanding of stakeholder roles and responsibilities and awareness of team projects, the architect roadmap and stakeholder interaction
Solution:
● Create fit-for-purpose solutions to deliver on requirements by using best practices, patterns, principles etc in the relevant field
● Consider multiple aspects of the solution
● Proactively seek expertise and share knowledge
● Create Fit-for-Purpose Documentation – solution and decisions
● Lead options based planning and agreement with stakeholders
● Contribute to roadmap planning with architects
● Technical Solution Options and Impacts
● Measure and keep track of the impact of Change Requests
Execution:
● Produce fit-for-purpose work
● Work is of expected quality as per understanding, solution and department practices and standards
● Seek regular feedback
● Help avoid rework
● Timely resolution of team issues
● Assignment of team resources to projects
Quality:
● Work is demonstrably fit-for-purpose
● Ensure supporting artefacts are accurate and precise
● Testability is automated wherever possible
● Defects are minimised, and should not have been catchable under reasonable test expectations
● Minimise likelihood of project delays. number of release candidates and production rollbacks
Deliverables:
● Ensure deliverables are fit-for-purpose and approved by stakeholders
● Ensure the quality of deliverables are as per stakeholder agreement and department practices and standards
● Ensure defects are minimised, and should not have been catchable under reasonable test expectations
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.