Engineering Program Manager, AppleCare

We are seeking a highly motivated and self-driven Repair Engineering Program Manager who will lead cross-functional repair programs spanning factory operations, hardware development, and software engineering. This role requires driving the complete lifecycle of repair projects—from conceptualization through deployment—developing program plans, establishing milestones, and ensuring on-time delivery of AppleCare repair programs. You will partner with engineering teams to define repair requirements that influence product design for repair and lead development of software tools, diagnostic infrastructure, and system changes enabling scalable field repair solutions. You will identify and communicate cross-functional issues, technical risks, and schedule impacts to all stakeholders, including senior leadership. This includes coordinating resolution of software defects and repair system challenges while managing end-to-end validation activities and ensuring production readiness before launches, aligning technical execution with business objectives. Minimum Qualifications 7+ years leading cross-functional hardware and software programs. Strong project management skills with experience leading large, multi-functional teams to deliver complex initiatives across a global organization. Proven track record of managing programs end-to-end, from initial design through launch, ensuring high-quality outcomes. Exceptional ability presenting complex technical issues to engineering teams and executives. Bachelor’s degree in Mechanical, Electrical, Computer, or related field Preferred Qualifications Exceptional verbal and written communication skills, with confidence presenting to executive leadership and influencing key stakeholders. Strong leadership skills with the ability to empower teams, foster collaboration, and maintain momentum in fast-paced, often ambiguous environments. Solid understanding of software development lifecycles supporting iOS and macOS platforms with the ability to deep dive into technical issues across software and hardware teams. Experience with facilitating complex infrastructure designs, defining technical requirements, and coordinating delivery of changes across multiple integrated services. Prior experience with OEM partners and factory test stations. Strong analytical, negotiation, and risk management skills. Expertise in using program management tools. Prior experience in driving NPI projects with design-for-repair and repair strategies is highly desired.