Enterprise Customer Success Manager
Enterprise Customer Success Manager EMEA
Location: Ghent
Context & Impact:
This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical — you'll be stepping into a live book of business and expected to make an immediate difference.
In the first 6–12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations, while partnering closely with Sales to unlock expansion opportunities.
Challenge:
The main challenges you'll face are:
Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly
Operating at a high technical level, translating IT asset data into executive business value
Managing complex enterprise stakeholders — including VP and C-level — across multiple business units
Balancing reactive escalations with proactive strategy in a fast-paced environment
Driving influence without authority across Sales, Product, Support, and Engineering
Navigating a diverse EMEA territory with varying levels of IT maturity and buying behavior
Key Responsibilities:
Act as a trusted advisor to enterprise customers, aligning Lansweeper solutions with their strategic business goals
Lead executive-level conversations that translate IT asset intelligence into outcomes like cost optimization, risk reduction, and operational maturity
Own the end-to-end customer lifecycle — onboarding, adoption, renewal, and expansion — in close partnership with Account Executives
Build and execute Customer Success Plans (CSPs) tied to measurable KPIs and business outcomes
Deliver QBRs and EBRs that demonstrate value, progress, and strategic growth opportunities
Drive enterprise adoption and value realization, accelerating Time to First Value across your accounts
Expand multi-threaded relationships across technical, functional, and executive stakeholders
Monitor customer health and risk signals, proactively stabilizing at-risk accounts before escalation
Act as the voice of the customer internally, aligning feedback and priorities with Product, Engineering, and Support
Identify and enable expansion opportunities across use cases and business units
Key Requirements:
Hard skills:
5+ years in Customer Success, Account Management, or Consulting in enterprise SaaS environments
Strong experience in SaaS, IT operations, cybersecurity, ITAM, or ITSM/ITOM
Proven ability to engage executive stakeholders (VP/C-level) and lead strategic business discussions
Demonstrated ability to translate complex data into actionable business insights
Experience with Customer Success platforms (e.g., Gainsight) and CRM tools
Soft skills:
Strong executive communication and storytelling — you make complexity feel clear
High level of ownership and autonomy; you don't wait to be told what to do
Able to stay strategic and prioritize effectively under pressure
AI Fluency:
Lansweeper is an AI-native company. In this role, you are expected to actively leverage AI tools — including Claude and AI-powered features within Lansweeper's own platform — to enhance your workflow, increase throughput, and handle the demands of a complex enterprise portfolio more effectively. This means using AI to prepare for customer conversations, synthesize account data, draft success plans and QBR narratives, and surface insights faster. We're not looking for passive familiarity — we expect you to treat AI as a core productivity layer in your day-to-day work.
Team Info:
You'll join the Enterprise Customer Success team, working closely with Enterprise Account Executives and cross-functional colleagues across Product, Support, and Engineering.
Our Offer:
Gross salary between €54,810 and €89,067 EUR (Belgium, full-time employment, paid in 13.92 instalments)
Benefits package including: health insurance, meal vouchers, eco vouchers, and pension plan
Hybrid working model with flexible working hours
Access to LinkedIn Learning and ongoing training & development opportunities
Regular company events and team initiatives
About Lansweeper:
Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.
In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth — so teams can move faster and act with certainty.
With Lansweeper, organizations can:
See – Truly complete visibility across hybrid environments
Know – Enriched asset intelligence with lifecycle and risk context
Act – Automate workflows, coordinate remediation, and enforce policy at scale
From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.
Our culture:
We're built on four core values:
One Team – United across boundaries
We Care – Customers and people at the center
We Grow – Learning, sharing, improving
We Deliver – Focusing on what truly matters
Pay Transparency:
At Lansweeper, every role is assigned to a level defined by three things: the expertise it requires, the complexity it involves, and the scope of impact it carries.
Each level maps to a salary band based on salary benchmarks from the Software/SaaS industry of your country, so your pay reflects what the market pays for comparable roles.
The gross salary range for this role is €54,810 – €89,067 EUR (Belgium) (based on full-time employment).
Where you land within that range depends on the expertise you bring, the complexity you have navigated, the scope of impact you have owned, and your track record of delivering results in comparable roles — the same criteria applied consistently to every candidate.
We welcome applicants of all backgrounds, regardless of gender, religion, ethnic origin, age, sexual orientation, or disability.
How AI is used during Hiring Process:
We use AI to support and not replace during the hiring process. HR decisions are made by our talent acquisition team. You can request more info at any time via hr@lansweeper.com
Ready to join us? Click Apply now or share this role with someone in your network.