Epic Grand Central + Cadence Principal Trainer

We are seeking an experienced Epic Grand Central + Cadence Principal Trainer to support a large-scale Epic training initiative for a leading Midwest healthcare organization. This role will serve as the primary training expert for Grand Central and Cadence workflows, helping prepare end users for successful Epic adoption through instructor-led classroom training, curriculum support, and ongoing education activities.

The engagement begins with remote credentialing and project onboarding in July, followed by an intensive onsite training period from late August through October. While some responsibilities may include curriculum updates, training environment validation, tip sheet development, and instructional material modifications, the primary focus of this role is delivering high-quality, hands-on classroom training to end users during the organization's Epic training program.

The ideal candidate will possess Epic certification and demonstrated expertise in both Grand Central and Cadence applications, along with experience training healthcare staff across patient access, scheduling, registration, admissions, transfers, discharges, and bed management workflows. This individual will work closely with operational leaders, application analysts, project stakeholders, and other training team members to ensure end users develop the knowledge and confidence required to effectively utilize Epic in their daily responsibilities.

Successful candidates are professional, engaging instructors who excel in adult learning environments, can effectively manage classroom dynamics, and are committed to delivering an exceptional learner experience. Multiple Epic application expertise is required, as trainers will support a broad range of patient access and operational workflows throughout the training program.

Essential Responsibilities

• Serve as the lead trainer and educational resource for Epic Grand Central and Cadence applications.
• Design, develop, maintain, and update role-based training curricula, lesson plans, eLearning content, quick reference guides, simulations, and training materials.
• Build and maintain Epic training environments to ensure alignment with production and testing environments.
• Deliver instructor-led, virtual, and one-on-one training sessions for end users, super users, providers, and operational leaders.
• Collaborate with application analysts and operational stakeholders to understand workflow design and translate system functionality into effective training programs.
• Develop training plans and education strategies for Epic implementations, upgrades, optimizations, and new functionality deployments.
• Facilitate train-the-trainer programs and assess trainer readiness and competency.
• Create and administer competency assessments, proficiency testing, and credentialing activities.
• Participate in workflow validation, integrated testing, dress rehearsals, and go-live readiness activities.
• Support organizational change management and adoption efforts by identifying educational needs and providing targeted training solutions.
• Monitor training effectiveness and continuously improve curriculum based on user feedback, operational metrics, and system enhancements.
• Provide post-training support, coaching, and remediation to users requiring additional assistance.
• Partner with project leadership to estimate training requirements, resource needs, and deployment schedules.
• Maintain training documentation, policies, procedures, and educational standards.
• Ensure all training materials reflect current Epic workflows, organizational standards, and regulatory requirements.
• Participate in go-live support activities and provide at-the-elbow support as needed.
• Mentor and support additional trainers and instructional staff.
• Perform other duties as assigned.

Requirements

Minimum Qualifications

Education

• Bachelor’s degree in Healthcare, Education, Information Systems, Business, Clinical Discipline, or related field preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum 3 years of Epic training, healthcare operations, clinical informatics, or healthcare IT experience.
• Experience developing and delivering training programs for large-scale healthcare technology implementations.
• Experience supporting patient access, scheduling, registration, admissions, or hospital operations workflows preferred.
• Previous Principal Trainer experience strongly preferred.

Epic Certifications

Required:

• Epic Cadence Curriculum Certification
• Epic Grand Central Curriculum Certification
• TED 105 (Training Wheels Behind the Scenes)

Preferred:

• TED 300 (Training Environment Build)
• Epic Prelude Certification
• Additional Epic Patient Access certifications

Benefits