ER Policy and Reward Partner

ER Policy & Reward Partner

Closing date for applications: Friday 3rd July 2026

Purpose of Job

CrossCountry are looking for an ER Policy & Reward Partner to provide professional, timely and consistent employee relations, policy and reward support across the organisation, ensuring legally compliant and well-governed outcomes.

The role manages a caseload of ER matters, supports the maintenance of the people policy framework, and coordinates defined reward activity such as benchmarking, terms and conditions queries and job evaluation administration.

Principal Accountabilities

• Provide clear, practical advice to HR colleagues on policy, ER approach and relevant employment law considerations; escalate high-risk matters as appropriate.
• Manage a varied caseload of complex cases.
• Support HR Partners to ensure case documentation, meeting packs and outcome communications in line with policy and legal requirements.
• Coordinate and support reward activity including benchmarking requests, terms and conditions queries, and maintaining governance records for approvals.
• Support job evaluation activity by coordinating documentation, ensuring role profile consistency and maintaining accurate records.
• Maintain accurate ER records, case notes and dashboards to support reporting, compliance and audit requirements.
• Identify trends and recurring issues and propose preventative actions to reduce escalation, improve consistency and support absence reduction.
• Support organisational change processes (including restructures and consultation) through policy, process and documentation support.
• Work collaboratively with HR Partners, Senior HRBPs, IR colleagues and Trade Union representatives to support early resolution of issues.
• Ensure all advice and documentation comply with GDPR, data protection requirements and internal governance standards.

Experience, Knowledge, Qualifications & Training

Essential:

• Experience managing ER casework within a unionised, corporate or operational environment.

• Strong working knowledge of UK employment law and HR best practice.

• Experience drafting and quality checking HR documentation and maintaining accurate case records.

• Understanding of reward principles, terms and conditions and benchmarking activity.

• Strong stakeholder management and communication skills with the ability to coach and influence

• CIPD Level 3 or Level 5 (or equivalent experience).

Desirable:

• Experience supporting job evaluation and/or pay review activity.

• Experience in rail, transport, logistics or other regulated sectors.

Diversity & Inclusion

At CrossCountry, we believe our people should reflect the diverse communities we serve. Inclusion isn’t just part of our strategy — it’s central to our success. We’re committed to creating a workplace where everyone feels valued, respected, and supported to be their best.

Click Apply Now to take the next step in your journey with CrossCountry Trains.

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