ESaaS - MSD -Technical- D365 CE Developer Associate

Responsibilities:

• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups

• Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.

• Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.

• Fix production bugs on areas mentioned above adhering to correct deployment practices.

• Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.

• Document enhancements & bugs using AzureDevOps.

• Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.

• Collaborate with business stakeholders to understand issues & pain points & be detail oriented

• Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.

• Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.

• Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.

• Assist in the planning and execution of system upgrades, patches, and enhancements.

• Support during release weekends (once per month) on Saturday and/or Sundays as required

Responsibilities:

• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups

• Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.

• Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.

• Fix production bugs on areas mentioned above adhering to correct deployment practices.

• Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.

• Document enhancements & bugs using AzureDevOps.

• Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.

• Collaborate with business stakeholders to understand issues & pain points & be detail oriented

• Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.

• Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.

• Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.

• Assist in the planning and execution of system upgrades, patches, and enhancements.

• Support during release weekends (once per month) on Saturday and/or Sundays as required

• Bachelor’s degree in computer science, Information technology or a related field.

• Proven work experience of at least 7-8 years as a Microsoft Dynamics 365 administrator and developer.

• Strong knowledge of Microsoft Dynamics 365 Sales & Customer Insights - Journeys products.

• Good understanding of Azure Synapse and monitoring data pipelines in Synapse. Synapse development experience preferred.

• Knowledge of JavaScript, XRM Toolbox & should be able to write basic to moderate SQL queries / Fetch XML and experience with Native Data Import feature of D365 for bulk data management.

• Strong understanding and experience on Azure Synapse (data pipelines)

• Relevant Microsoft Certifications preferred.

• Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.