EU - Process Solutions and Intelligence Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Process, Transformation & Automation team is a central resource to support identification and evaluation of Artificial Intelligence & Machine Learning (AI/ML), Automation, and Process improvement opportunities. The team solves challenging and complex operational problems across various functions, providing a broad exposure across Operations. Simplification, speed, and efficiency is a critical part of our strategy, and as a Process Automation and AI Solutions Specialist, you will play a critical role in driving our strategy forward. You will collaborate closely with cross-functional teams and EU operations teams to identify opportunities and translate them into actionable plans to ensure their effective execution. Your expertise in process improvement, analytics, AI/ML technologies, automation, and problem-solving will be essential to deliver results and achieve our business objectives. You will work in a collaborative fashion with a large cross section of stakeholders, partners and other SMEs. You must be able to combine a high-level strategic approach, with an ability for detailed and hands-on discovery work needed for the success of the business. Work includes analyzing and measuring the effectiveness of existing business processes and developing sustainable, repeatable, and quantifiable improvements.

RESPONSIBILITIES

• Assessment, design, and execution planning of improvement initiatives, including data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for AI/ML, process improvements, automation, and optimizations.
• Synthesize insights, draw conclusions, and translate insights and recommendations into presentable slides and build a cohesive story.
• Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.
• Collaboration and partnership with Business Lines. Foster strong working relationships with various departments and SMEs.
• Establish KPIs to measure effectiveness of improvement initiatives.
• Prepare regular presentations for senior management, highlighting progress, challenges, and recommended actions.
• Participate in the identification and assessment of potential new projects.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six to eight years of related experience
  

Preferred Skills/Experience

• Strong analytical and problem-solving skills with the ability to gather and interpret data to inform decision-making.

• Strong technical skills in process mapping, procedure creation, and controls
• Conceptual knowledge of fundamental theories, principles and practices, and basic understanding of business operations Effective verbal and written presentation and communication skills.
• Ability to multitask, prioritize effectively, manage competing priorities, and comfortable working through ambiguity.
• Ability to work closely with colleagues at all levels, from senior business leaders to front line staff.
• Training/certification in Lean Management System, Lean Six Sigma, and Process improvement methodologies/tools.

Location expectations:
This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.