Executive Assistant, Hotel and F&B

REQ14825 Executive Assistant, Hotel and F&B (Open)

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Papos, Larnaca and Limassol.

POSITION SUMMARY:

The Executive Assistant, Hotel and F&B is primarily responsible to provide smooth and efficient administrative support to the VP Hotel and F&B and Quality Improvement Management

PRIMARY RESPONSIBILITIES:

• Assists the VP Hotels and F&B in coordinating meetings, travel arrangements, restaurant reservations, and similar transactions
• Answers and politely screens phone calls and transfers the same to the right party
• Maintains electronic and hard copy filing systems, and prepares an updated filing list for easy reference/access
• Assists in handling requests for general information and allowable data, but maintaining the needed confidentiality
• Assists in the preparation of assigned correspondence, reports, drafts, memos and Emails
• Attends and prepares meeting minutes as and when required.
• Prepares reports, letters, memorandums, fax etc as assigned by the General Manager whilst ensuring the strictest levels of confidentiality at all times
• Manages the flow of correspondence and communication in the office, ensures that telephone and written communications are accurate and thorough and those that require immediate attention is prioritized
• Ensures professional and timely handling of guests' concerns
• Maintains positive guest and colleague interactions with good working relationships
• Works closely with other Executive members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Be fully conversant with all duties of the secretary and to ensure that in the absence of the other Secretaries, provide coverage of duties as required
• Exercises responsible behavior at all times and positively representing the hotel team
• Reads the Company’s Code of Conduct and have an understanding of and adhere to the rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations
• To have a thorough understanding and knowledge of all departments within the division
• Maintains high standards of personal appearance including uniform, grooming and hygiene at all times
• Responds to changes in the Administration function as dictated by the industry, company and hotel
• Assists in projects and programs related to Quality Improvement Management
• Carries out any other reasonable duties and responsibilities as assigned

QUALIFICATIONS:

Experience

• 4 years of experience in an administrative role, preferably in the hospitality industry or a multinational corporation environment

Education

• Bachelor’s degree or equivalent work experience

Skills / Competencies

• Fluent in English; excellent verbal and written skills
• High level of computer skills (Outlook, Excel, Power Point)
• Opera (PMS) exposure and/or experience, preferred.
• Knowledge in office and calendar management, confident in dealing with guests and taking phone calls, maintains a good filing system

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable