Executive IT Specialist
This role provides highly reliable technology support to the C\u2011suite and Executive <\/span>
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Office. The role focuses on delivering seamless digital experiences across corporate<\/span>
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and personal technology environments, ensuring that executive leaders are always<\/span>
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equipped, connected, and supported. Working closely with Group IT, this position<\/span>
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offers elite, white\u2011glove support in a fast\u2011paced, high\u2011expectation environment while<\/span>
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maintaining strict confidentiality and professionalism.\u200b<\/span>
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Requirements<\/h3>
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Requirements<\/h3>Main responsibilities<\/span><\/b>
<\/span><\/div>- Deliver VIP\-level support for C\u2011suite devices including laptops, mobile phones, tablets, and communication tools.<\/span>
<\/span><\/span><\/li>- Manage setup, configuration, and migration of devices, including data transfer and application readiness across work and personal platforms.<\/span>
<\/span><\/span><\/li>- Provide end\-to\-end meeting and conferencing support, including boardrooms, hybrid meetings, and AV technologies.<\/span>
<\/span><\/span><\/li>- Conduct proactive device checks, updates, and maintenance to ensure optimal executive readiness.<\/span>
<\/span><\/span><\/li>- Coordinate with IT Department to resolve escalations, align on standards, and ensure smooth service delivery.<\/span>
<\/span><\/span><\/li>- Handle technology\-related procurement, device replacements, and vendor coordination for executive requirements.<\/span>
<\/span><\/span><\/li>- Maintain strict confidentiality when dealing with executive information,<\/span>
<\/span><\/span><\/li>- communications, and digital assets.<\/span>
<\/span><\/span><\/li>- Respond to urgent or after\-hours technology needs as part of on\-call availability.<\/span>
<\/span><\/span><\/li>- Recommend improvements and enhancements to elevate the executive technology experience.<\/span><\/span>
<\/span><\/li><\/ul>Qualifications & skills<\/span><\/b><\/span>
<\/span><\/div>- Strong proficiency in Windows, macOS, iOS, and Android ecosystems. <\/span>
<\/span><\/span><\/li>- Experience supporting Teams Rooms, Zoom Rooms, and major AV/conferencing technologies (Poly, Crestron, Logitech preferred).<\/span>
<\/span><\/span><\/li>- Excellent troubleshooting skills across networks, conferencing tools, and end\-user devices.<\/span>
<\/span><\/span><\/li>- Exceptional communication, professionalism, and service\-oriented mindset suited to high\-demand leadership.<\/span>
<\/span><\/span><\/li>- High level of discretion, reliability, and the ability to remain calm under pressure.<\/span>
<\/span><\/span><\/li>- Bachelor\u2019s degree in IT, Computer Science, or equivalent experience (preferred).<\/span><\/span>
<\/span><\/li><\/ul>Experience<\/span><\/b><\/span>
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<\/span><\/span><\/div>- 4\u20138 years of IT support experience, preferably in large enterprises, multinational organizations, or corporate environments with mature IT operations.<\/span>
<\/span><\/span><\/li>- Demonstrated experience providing VIP or executive\-level technical support in high\u2011expectation environments.<\/span>
<\/span><\/span><\/li>- Proven background supporting diverse device ecosystems in hybrid work settings.<\/span>
<\/span><\/span><\/li>- Experience collaborating with infrastructure, networking, cybersecurity, and service desk teams within structured IT departments.<\/span>
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Benefits<\/h3>\u2022 24 annual leave days\u200b<\/span><\/span>
<\/div>\u2022 Annual flight home<\/span>
<\/div>\u2022 Life insurance plan<\/span>
<\/div>\u2022 Medical insurance plan (with the option to upgrade at your own cost)<\/span>
<\/div>\u2022 Bonus scheme (in relevant departments)<\/span>
<\/div>\u2022 Invitations to participate in various company functions, staff events, and department team building events<\/span>
<\/div>\u2022 Opportunities to learn, develop and grow with the organization<\/span>
<\/div><\/span>
<\/span><\/div>
- Deliver VIP\-level support for C\u2011suite devices including laptops, mobile phones, tablets, and communication tools.<\/span>
<\/span><\/span><\/li>- Manage setup, configuration, and migration of devices, including data transfer and application readiness across work and personal platforms.<\/span>
<\/span><\/span><\/li>- Provide end\-to\-end meeting and conferencing support, including boardrooms, hybrid meetings, and AV technologies.<\/span>
<\/span><\/span><\/li>- Conduct proactive device checks, updates, and maintenance to ensure optimal executive readiness.<\/span>
<\/span><\/span><\/li>- Coordinate with IT Department to resolve escalations, align on standards, and ensure smooth service delivery.<\/span>
<\/span><\/span><\/li>- Handle technology\-related procurement, device replacements, and vendor coordination for executive requirements.<\/span>
<\/span><\/span><\/li>- Maintain strict confidentiality when dealing with executive information,<\/span>
<\/span><\/span><\/li>- communications, and digital assets.<\/span>
<\/span><\/span><\/li>- Respond to urgent or after\-hours technology needs as part of on\-call availability.<\/span>
<\/span><\/span><\/li>- Recommend improvements and enhancements to elevate the executive technology experience.<\/span><\/span>
<\/span><\/li><\/ul>Qualifications & skills<\/span><\/b><\/span>
<\/span><\/div>- Strong proficiency in Windows, macOS, iOS, and Android ecosystems. <\/span>
<\/span><\/span><\/li>- Experience supporting Teams Rooms, Zoom Rooms, and major AV/conferencing technologies (Poly, Crestron, Logitech preferred).<\/span>
<\/span><\/span><\/li>- Excellent troubleshooting skills across networks, conferencing tools, and end\-user devices.<\/span>
<\/span><\/span><\/li>- Exceptional communication, professionalism, and service\-oriented mindset suited to high\-demand leadership.<\/span>
<\/span><\/span><\/li>- High level of discretion, reliability, and the ability to remain calm under pressure.<\/span>
<\/span><\/span><\/li>- Bachelor\u2019s degree in IT, Computer Science, or equivalent experience (preferred).<\/span><\/span>
<\/span><\/li><\/ul>Experience<\/span><\/b><\/span>
<\/span><\/div>
<\/span><\/span><\/div>- 4\u20138 years of IT support experience, preferably in large enterprises, multinational organizations, or corporate environments with mature IT operations.<\/span>
<\/span><\/span><\/li>- Demonstrated experience providing VIP or executive\-level technical support in high\u2011expectation environments.<\/span>
<\/span><\/span><\/li>- Proven background supporting diverse device ecosystems in hybrid work settings.<\/span>
<\/span><\/span><\/li>- Experience collaborating with infrastructure, networking, cybersecurity, and service desk teams within structured IT departments.<\/span>
<\/span><\/span><\/li><\/ul>
<\/div><\/span>Benefits<\/h3>
\u2022 24 annual leave days\u200b<\/span><\/span>
<\/div>\u2022 Annual flight home<\/span>
<\/div>\u2022 Life insurance plan<\/span>
<\/div>\u2022 Medical insurance plan (with the option to upgrade at your own cost)<\/span>
<\/div>\u2022 Bonus scheme (in relevant departments)<\/span>
<\/div>\u2022 Invitations to participate in various company functions, staff events, and department team building events<\/span>
<\/div>\u2022 Opportunities to learn, develop and grow with the organization<\/span>
<\/div><\/span> - Demonstrated experience providing VIP or executive\-level technical support in high\u2011expectation environments.<\/span>
- Experience supporting Teams Rooms, Zoom Rooms, and major AV/conferencing technologies (Poly, Crestron, Logitech preferred).<\/span>
- Manage setup, configuration, and migration of devices, including data transfer and application readiness across work and personal platforms.<\/span>