Executive - Lead Conversion

Role Overview<\/span><\/b>
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The Retail\nSales Agent will be responsible for converting ATV leads into successful\nonline vehicle purchases on the DriveX Direct platform<\/b>. This role involves engaging\nwith potential buyers over the phone, guiding them through the vehicle discovery\nand purchase process, and driving transaction completion<\/b> between buyers and\nsellers on the platform. The agent plays a critical role in improving buyer\nconversion and platform liquidity<\/b>.<\/span>
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Key Responsibilities<\/span><\/b>
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Lead Engagement<\/span><\/b>
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• Contact buyers who have shown interest in\n vehicles listed on the DriveX Direct platform.<\/span>
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• Understand buyer requirements and guide\n them toward suitable vehicle listings.<\/span>
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  Conversion to Transaction<\/span><\/b>
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  • Assist buyers in progressing from ATV\n stage to confirmed vehicle purchase<\/b>.<\/span>
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  • Educate customers on the DriveX Direct\n purchase process<\/b> and build trust in the platform.<\/span>
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    Buyer Assistance<\/span><\/b>
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    • Address customer queries related to:<\/span>
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      • Vehicle condition and\n inspection details<\/span>
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      • Pricing and negotiation<\/span>
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      • Transaction process<\/span>
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      • Documentation requirements<\/span>
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        Transaction Coordination<\/span><\/b>
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        • Facilitate communication between buyers\n and sellers when required.<\/span>
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        • Ensure buyers complete the necessary\n steps to finalize the purchase.<\/span>
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          Follow\-ups & Lead Management<\/span><\/b>
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          • Maintain regular follow\-ups with\n interested buyers.<\/span>
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          • Track and update lead status in CRM\n systems.<\/span>
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            Data Discipline<\/span><\/b>
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            • Maintain accurate records of customers\n interactions and deal progress.<\/span>
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            • Provide daily reporting on lead progress\n and conversion outcomes.<\/span>
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              Requirements<\/h3>

              Experience<\/span><\/b>
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              • 2+ years of experience in tele\-sales,\n inside sales, or online transaction sales roles<\/b><\/span>
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                Mandatory\nSkills<\/span><\/b>
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                • Strong persuasion and negotiation ability<\/span>
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                • Customer objection handling<\/span>
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                • Ability to guide customers through online\n purchase processes<\/span>
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                  Language\nRequirements (Mandatory)<\/span><\/b>
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                  Candidates\nmust be fluent in:<\/span>
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                  • English<\/span>
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                  • Tamil<\/span>
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                  • Kannada<\/span>
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                  • Hindi<\/span>
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                    Preferred Industry Experience<\/span><\/b>
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                    Candidates\nwith experience in the following sectors will be preferred:<\/span>
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                    • Used vehicle marketplaces<\/span>
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                    • Automotive dealerships (inside sales /\n lead conversion roles)<\/span>
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                    • Classified platforms<\/span>
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                    • E\-commerce sales<\/span>
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                    • Auto loan sales<\/span>
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                    • Insurance sales<\/span>
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                    • Online marketplaces<\/span>
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