Executive Office Manager

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Job Description

The Executive Office Manager will serve as a strategic and operational partner to the COO - Hotel Operations and SVP Development, ensuring seamless coordination of executive priorities, strategic initiatives, communications, and operational execution.

This role requires a highly organized, proactive, and discreet professional capable of managing complex executive functions, supporting cross-functional initiatives, and driving efficiency across the Executive Office. The ideal candidate thrives in a fast-paced hospitality environment, demonstrates exceptional stakeholder management skills, and leverages technology and AI-enabled tools to enhance productivity, reporting, and decision-making.

• Provide high-level administrative, operational, and strategic support to the COO – Hotel Operations and SVP Development
• Manage complex calendars, travel arrangements, executive communications, and meeting coordination
• Act as a gatekeeper and facilitator for executive priorities, ensuring alignment, follow-up, and timely execution of action items
• Prepare presentations, reports, briefing materials, business cases, and executive summaries for internal and external stakeholders
• Coordinate strategic initiatives and cross-functional projects across Hotel Operations and Development, ensuring timelines and deliverables are achieved
• Monitor project progress, maintain reporting dashboards, and provide regular status updates to leadership
• Support leadership in driving operational excellence, process improvement, and organizational effectiveness initiatives
• Leverage AI-enabled tools, automation platforms, and digital productivity systems to improve workflow management, reporting, communication, and executive decision support
• Evaluate and support implementation of emerging AI solutions and intelligent workflows within the Executive Office
• Serve as a central liaison between Senior Leaders, hotel properties, corporate teams, external partners, and stakeholders
• Draft and manage professional correspondence and communications on behalf of the executives
• Maintain organized documentation, records, reporting systems, and executive office processes in line with governance standards
• Support budgeting, expense management, and administrative reporting where required
• Handle confidential and sensitive information with the highest level of discretion and professionalism
• Anticipate executive requirements, proactively resolve issues, and operate with a high degree of autonomy and sound judgment
• Act as an extension of the Executive Office, ensuring strategic priorities are translated into coordinated execution across the organization

Desired Skill & Expertise

• Bachelor’s degree in Business Administration, Hospitality Management, or related field
• 5–8+ years of experience in executive support, office management, or similar strategic coordination role, preferably within hospitality
• Experience supporting senior executives at C-suite or SVP level is essential
• Exceptional organizational, multitasking, and stakeholder management skills
• Strong written and verbal communication abilities with executive-level professionalism
• Proven ability to manage competing priorities in a fast-paced environment
• Strong business acumen and understanding of operational and corporate workflows
• Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
• Strong analytical, reporting, and problem-solving capabilities with high attention to detail
• Experience preparing executive presentations, summaries, and strategic reporting materials
• Strong digital literacy and adaptability to emerging technologies, including AI-enabled productivity tools and workflow platforms
• Experience using AI platforms (e.g., ChatGPT, Microsoft Copilot, Gemini, or similar technologies) to support communication, research, reporting, and operational efficiency
• Highly resourceful, proactive, and capable of working independently with sound judgment and discretion
• Familiarity with multi-property hospitality or corporate structures is preferred