Executives-Voice-Customer Service
Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're ready to excel in a structured operations setting, apply now for this rewarding opportunity.
- Interact with customers and provide them with information and assistance.
- Create, manage, and drive closure on service requests.
- Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
- Typically handles straightforward problems/issues and refers more complex issues to senior staff.
- Provide excellent customer service by focusing on providing a great experience.
- Candidate must be self-motivated and have the ability to perform in a team environment
- The ability to work flexible shifts is essential
- Soft skills required
- Active listening (e.g., recognizing and addressing Client objectives and needs, probing and information, minimizing repetition, reflective listening, etc.)
- Recognizing and appropriately addressing cultural context (e.g., terminology, abbreviations, “Americanisms,” culture references, Client’s state of mind, etc.)
- Call control (e.g., call direction, transitioning, etc.)
- Multitasking (e.g., simultaneous screen navigation, talk and type, anticipating upcoming screen/data elements for next item in conversation, etc.)
- Experience with PC learning and self-directed training
- With at least one (1) year international voice BPO experience
- Good or above average English communications skills
- Strong customer orientation skills
- Amenable to work onsite