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THUNDER VALLEY CASINO

Experienced Table Games Dealer - PT

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Position Summary:

Deal games efficiently and accurately, providing friendly and proactive interaction with all Guests and Team Members. Provide Four Diamond service to Guests by being knowledgeable about Thunder Valley Casino and communicating its promotions and events. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

  1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
  2. Create an atmosphere of hospitality and friendliness toward Guests and Team Members by dealing all games in a friendly and helpful manner with an upbeat and positive attitude.
  3. Assist in training Guests not familiar with various table games products.
  4. Demonstrate an effective working knowledge of dealing policies and gaming procedures.
  5. Deal games in accordance with internal controls while maintaining dealer efficiency metrics. Maintain knowledge in all aspects of the games dealt.
  6. Safeguard assets of the company by following proper procedures for performing transactions at the gaming tables including exchanging currency for gaming chips, taking bets, collecting losing bets, and paying winning bets.
  7. Ensure payouts are made quickly and accurately.
  8. Ensure good game pace for all players.
  9. Responsible for the protection and control of the game.
  10. Ensure proper cleanliness of assigned game table, maintain chip tray at table in orderly fashion, and ensure equipment is in good working order.
  11. Verify and sign for fills, credits, marker issuance, and all documentations listed in internal controls.
  12. Open and close tables by verifying all cheque inventories.
  13. Notify Floor Supervisor or other member of Table Games Management of any irregularities noticed.
  14. Advise Floor Supervisor or other member of Table Games Management of any player disputes or arguments that may arise during the game.
  15. Inform Floor Supervisor or other member of Table Games Management of any important or relevant facts regarding specific players and their action.