FG Warehouse Supervisor

The FG Warehouse Supervisor oversees the daily operations of the finished goods warehouse and loading bay, ensuring efficient handling, storage, and dispatch of finished products. This role ensures the timely and accurate fulfillment of customer orders, compliance with quality and safety standards, and smooth coordination with production, logistics, and sales teams.

Additionally, this role manages subcontracted service providers, overseeing communication, performance monitoring, and billing validation. The supervisor also leads the warehouse team, monitors workforce performance, and identifies opportunities for operational improvements.

Warehouse Operations Management

• Supervise daily operations in the finished goods warehouse, including receiving, storage, and preparation of products for dispatch

• Ensure accurate inventory management, maintaining alignment with SAP records through cycle counts and physical inventory audits

• Oversee loading operations, ensuring adherence to delivery schedules and accurate documentation of outbound shipments

• Implement and enforce the FEFO (First Expired, First Out) and FIFO (First In, First Out) principles for product dispatch

• Ensure proper handling and storage of finished goods to maintain quality and prevent damage

Management of Subcontracted Service Providers

• Coordinate with subcontracted service providers, including loaders and transport services, to ensure smooth operations and compliance with agreements

• Monitor the performance of subcontractors, addressing issues or concerns promptly to maintain service quality

• Validate subcontractor billings by cross-checking against service contracts, actual performance, and supporting documentation

• Serve as the primary point of contact for subcontractors, ensuring clear communication and alignment with operational requirements

Team Leadership and Workforce Management

• Supervise and manage warehouse staff, including loaders, pickers, and forklift operators, ensuring proper task assignments and efficient operations

• Monitor workforce performance, address performance issues, and provide training or coaching as necessary

• Coordinate staffing levels and schedules to meet daily dispatch volumes and operational demands

• Promote a safe and positive working environment, adhering to company policies and safety protocols

Dispatch and Customer Order Fulfillment

• Collaborate with the sales and logistics teams to prioritize and schedule customer orders for dispatch

• Ensure the accurate preparation of products for dispatch, including proper labeling, documentation, and quality checks

• Work with transport providers to coordinate timely loading and delivery of outbound shipments

• Address and resolve any delays or discrepancies in the dispatch process to meet customer requirements

Compliance and Continuous Improvement

• Ensure compliance with company policies, safety standards, and regulatory guidelines, including HACCP, ISO, GMP, and GWP practices

• Conduct regular inspections of warehouse facilities and loading bays to ensure cleanliness, safety, and operational efficiency

• Identify opportunities for process improvements to enhance warehouse operations and loading efficiency

• Participate in safety initiatives, audits, and 5S activities to maintain a high standard of operational excellence

• Performs other related tasks as may be assigned by the Team Leader

Education:

• A bachelor’s degree in logistics, supply chain management, business, or a related field is preferred

Experience:

• At least 3-5 years of experience in warehouse or logistics operations

• Proficiency in SAP or similar ERP systems for inventory and dispatch management

• Knowledge of MS Office applications, particularly Excel, for reporting and analysis

• Familiarity with warehousing and dispatch best practices, FEFO/FIFO principles, and compliance standards (HACCP, GMP, GWP,ISO)

License/s:

• Not applicable

Other Requirements:

• Strong problem-solving and decision-making skills, with the ability to analyze data and identify areas for improvement

• Willingness to work onsite and adapt to changing operational needs, including overtime during peak periods

CRITICAL SKILLS OR COMPETENCIES REQUIRED:

1. Proficient in computerized systems and application.
2. Ability to work collaboratively with external parties.
3. Detailed oriented and strong follow-up skills.
4. Customer focus
5. Must possess analytical and problem-solving skills
6. Good communication and organization skills
7. Ability to handle multiple tasks and priorities
8. With strong sense of urgency
9. Possess good attitude and of great values
10. Understand basic warehouse principles