Field Operations Specialist

About the Role

Appen is looking for motivated, people-oriented Field Operations Specialists to support a time-sensitive AI data collection program. In this role, you will operate as an on-the-ground representative for Appen, signing up commercial businesses to paid AI data programs, and guiding them through onboarding and setup. This is a hands-on, field-based role that combines sales skills, relationship management, training, and reporting.

What You’ll Do

Business Outreach & Onboarding

• Canvas assigned commercial areas, visiting businesses across hospitality, retail, manufacturing, cleaning, construction, and other workplace settings.

• Pitch the opportunity to business owners and managers, explaining the program clearly and answering questions.

• Sign up business to the paid AI data program and acquire consent and coordinate employer approval for on-site filming.

• Distribute required equipment (head-mounted camera straps) and ensure businesses have everything needed to participate.

Training & Quality

• Train business participants on filming requirements, including camera setup, approved task types, technical specifications, and upload procedures.

• Review initial test clips with participants to confirm compliance before they begin full sessions.

• Provide ongoing guidance and troubleshooting support to active participants.

• Ensure all participants understand and comply with privacy, consent, and safety guidelines.

Tracking & Reporting

• Maintain accurate daily logs of businesses visited, outcomes (onboarded, declined, follow-up needed), and feedback received from declines.

• Submit daily reports to the Appen project team covering outreach volume, conversion rates, and a rolling forecast of expected active participants.

• Flag issues, blockers, or patterns proactively so the project team can respond quickly.

• Use Appen-provided tracking tools and templates to ensure consistent, reliable reporting.

• 1+ year of experience in field sales, door-to-door canvassing, business development, or a related outreach role.

• Demonstrated ability to pitch and persuade in face-to-face settings; comfortable approaching businesses cold.

• Reliable transportation or ability to cover an assigned urban territory on foot or by public transit.

• Strong verbal communication skills; able to explain technical concepts simply and clearly.

• Organized and self-directed; able to manage your own daily schedule and hit outreach targets without close supervision.

• Comfortable with basic digital tools for logging, reporting, and communication (smartphone required).

• Ability to work independently in a field-based role with limited in-person management presence.

• Experience in a gig economy, field operations, community outreach, or ambassador/brand rep role.

• Prior experience training or onboarding non-technical users to a new process or tool.

• Bilingual or multilingual; comfort communicating in languages common to the assigned city is a strong plus (specific language preferences will vary by location).

• Familiarity with AI, data collection, or technology programs; able to speak credibly about how the data will be used.

• Experience using CRM tools, Google Sheets, or similar tools for tracking and reporting.

• Comfort working across diverse business environments including warehouses, kitchens, retail floors, and construction sites.

• Strong local knowledge of the assigned city and its commercial districts.