Field Service Technician

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Mission of the Role
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This position exists to build, commission, troubleshoot, and optimize industrial food processing equipment for major North American manufacturers.
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When production lines go down, the cost can exceed $40+ per minute. The mission of this role is to ensure equipment is assembled correctly, commissioned efficiently, and supported professionally\u2014minimizing downtime and maximizing customer confidence.
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You are not only servicing machinery\u2014you are representing the organization in the field.
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Why This Role Matters
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As demand grows, we need a technician who can:
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• Take ownership of full equipment builds in the shop
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• Travel to customer facilities to commission and train
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• Diagnose and troubleshoot PLC\-driven systems
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• Deliver a high\-level, professional customer experience
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  This hybrid role is ideal for someone who values both structured shop work and the autonomy and visibility of field service.
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  What Success Looks Like (Performance Objectives)
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  Within the first year, you will:
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  1. Own Equipment Builds in the Shop<\/b>
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  Take full responsibility for assembling assigned machinery in your bay. Perform mechanical assembly, panel mounting, and field wiring on energized 480V systems.
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  2. Commission Equipment Nationwide<\/b>
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  Travel Monday\u2013Friday to install and commission equipment at customer facilities across the U.S. (occasional international travel possible). Ensure safe startup, operational accuracy, and production readiness.
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  3. Troubleshoot Controls & PLC Systems<\/b>
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  Diagnose issues using laptop\-based tools. Work primarily with Allen Bradley systems (MicroLogix transitioning to CompactLogix), HMIs, and variable frequency drives.
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  4. Train Operators & Maintenance Teams<\/b>
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  Provide hands\-on instruction to operators, maintenance, and sanitation teams. Help customers optimize product performance and machine efficiency.
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  5. Support Maintenance & Breakdowns<\/b>
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  Respond to scheduled maintenance shutdowns and occasional short\-notice service calls.
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  6. Represent the Brand Professionally<\/b>
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  Be the trusted technical expert customers call first. Field service drives long\-term growth.
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  The Bottom Line
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  This is not a road\-warrior\-only position, and it\u2019s not a static bench technician role. It\u2019s a balanced, high\-impact technical position for someone who wants ownership, travel, and the opportunity to become a trusted technical authority in a specialized industrial space.
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  If you take pride in solving problems, enjoy working directly with customers, and want a mix of shop\-based build work and field execution\u2014this role delivers both challenge and growth.
  
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  Requirements<\/h3>

  Electrical & Controls (Preferred Strength)
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  • Experience working with 480V industrial systems<\/b>
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  • Comfortable performing field wiring to motors and drives
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  • PLC troubleshooting experience (Allen Bradley preferred)
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  • Ability to modify/load programs and troubleshoot HMIs
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  • Understanding of VFDs and motor control systems
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  • Comfortable using a laptop for diagnostics
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    Mechanical
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    • Light fabrication and mechanical assembly
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    • Proficient with hand tools (ratchets, wrenches, sockets)
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    • Ability to install pumps, motors, and components
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    • Ability to read electrical and mechanical drawings
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      Ideal Profile
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      • Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.<\/b><\/span>
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      • Naturally curious and mechanically inclined
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      • Electrically biased with strong troubleshooting mindset
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      • Calm under pressure when equipment is down
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      • Professional and confident with customers
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      • Comfortable working independently
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      • Enjoys variety: shop structure + field autonomy
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        Travel Expectations
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        • 50\u201360% travel
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        • Typically depart Monday morning, return Friday
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        • Installations usually last one week
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        • Occasional short\-notice travel for breakdown response
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        • Limited international travel possible
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          Work Environment
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          • Small, hands\-on team (2\u20133 technicians)
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          • Each technician owns their machine build
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          • Direct access to a technically experienced, hands\-on manager
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          • High accountability, high visibility
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            Benefits<\/h3>

            Base Salary: $80,000 \u2013 $100,000 (commensurate with experience)<\/b>
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            Overtime eligibility
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            Travel per diem
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            Health benefits
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            Paid time off
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            Professional development and cross\-training
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