Field Services Coordinator - EMEA

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator (Remote) who will orchestrate installation projects and ensure the deployment of Geotab solutions aligns with rigorous technical standards set by the company, while supporting our geographically dispersed European operations during a critical customer migration period. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Field Services Coordinator (Hybrid) your key area of responsibility will be working with a team of installation specialists to take charge of overseeing Geotab installation programs, managing projects of diverse scales from singular vehicle installations to deployments involving thousands of vehicles across European Commercial customers and Government clients. You will need to work closely with a geographically dispersed team across Europe, sales professionals, internal installers, accounting, and external third-party vendors.

To be successful in this role you will be a self-driven, meticulously organized, and dedicated individual who is a strong team-player, able to work well under pressure, and capable of responding to daily changing priorities, processes, and hard migration deadlines. In addition, the successful candidate will have outstanding customer service skills, excellent verbal and written communication competencies in English, strong interpersonal relationship-building skills, and technical competence using Salesforce and Google Suite.

How you'll make an impact:

Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
Ensure the installation guides, instructions and other important information are communicated to the installers.
Troubleshoot challenges installers are having in the field and escalate as necessary.
Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
Maintain the installer network database by keeping the database current.
Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
Work with installers to resolve incorrect invoices.
Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.
Work with accounting to ensure our customers are billed for on-site field services.
Confirm the installation reports are received by the customers and installers.
Prepare periodic Field Services status reports.
Support Geotab global strategic initiatives.

What you'll bring to this role:

This is a 12-month contract position.
1 - 3 years of required previous experience managing third-party contractor relationships, troubleshooting technical issues, and working with Salesforce.
Professional fluency in English is mandatory. Fluency in other European languages—specifically Polish, Portuguese, or French—is considered a significant advantage.
Education: AA/AS in a related field, or an equivalent combination of education and/or work experience (a Diploma/Degree specialization in business administration, industrial management, or a related field is highly valued).
Technical aptitude with the flexibility to adapt to daily changes in system processes and growing technology demands; experience within a technical/engineering organization or the high-technology industry is an asset.
High accuracy and meticulous attention to detail when interacting with internal and external stakeholders, coupled with proven analytical and data decision-making capabilities.
Highly organized, self-sufficient, and able to work independently in a distributed environment while remaining calm under pressure in a fast-paced environment.
Candidates local to an office hub will operate on a hybrid model (requiring 2 days a week in the office).Remote work would be considered for candidates not located near an office hub, but based in any of our European locations.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.