The Field Service Manager will lead our field operations team, ensuring top-notch customer support, efficient service operations, and seamless troubleshooting. This person will be coordinating technician schedules, managing inventory, and ensuring high-quality, efficient service delivery to our customers. You will turn service calls into long-term customer relationships, balancing technical expertise with strong leadership to drive operational excellence.

General Responsibilities
• Supervise, train, and mentor a team of field service technicians, fostering high performance, adherence to safety protocols, and professional conduct.
• Coordinate and oversee both technical and administrative support operations, including installations, repairs, preventive maintenance, and engineering upgrades at client sites.
• Ensure accurate maintenance of records and management systems related to field service activities.
• Develop and manage personnel schedules to guarantee effective responses to urgent or critical situations.
• Maintain open communication with design management and specialists to address technical problems, escalating issues to the design department when necessary.
• Select, develop, and evaluate staff to maximize team efficiency and effectiveness.
• Act as the primary escalation point for complex customer issues, ensuring prompt resolution and customer satisfaction.
• Oversee parts inventory and equipment management to reduce downtime and ensure technicians have the necessary resources for all assignments.

Experience / Qualifications
• Relevant work experience or knowledge of the role
• Ability to lead, coach, and develop team members
• Holds self and others accountable to achieving goals and standards
• Ability to work in a fast-paced environment to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Base Salary Range:

$107,040.00 - $147,180.00

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

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NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.