FreeHire

finfrock

Field Support Technician

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At FINFROCK, our technology supports the teams that build real-world projects every day. As a Field Support Technician, you’ll play a key role in supporting our jobsites and our office. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.
  • Be the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skills
  • Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers.
  • Build, configure, and deploy computers as needed.
  • Configure, deploy, and troubleshoot client devices, IP cameras, and printers.
  • Optimize and maintain client devices in the field.
  • Security updates, firmware updates, patch management, etc
  • Perform/Execute IT tasks in the field at construction job sites.
  • Dial in and participate with monthly I-Power meetings
  • Plan job site activities with the Director of IS&T.
  • Display professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees).
  • Must be experienced with the assembly and configuration of computers from parts.
  • Must have administrator level experience with Microsoft Windows 10/11 operating systems.
  • Capable of configuring Android/Apple devices for corporate use
  • Printer management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors.
  • Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi-Fi and hardwire networking.
  • Must be able to climb ladders and carry up to 50 lbs.
  • Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices.
  • Must have a clean driving record and be able to travel
  • Travel = 80%, Office = 20%
  • 2 – Year degree in related field or 5+ years of IT Support experience
  • Must have a working knowledge and be proficient in Solar/DC Power systems with deep cycle batteries for the purpose of powering IT assets in the field (Cameras, time clocks, Wi-Fi Access Points, etc)
  • MCP – Windows 10/11 preferred
  • A+ Certification preferred
  • Installation and support experience with: Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office 2010-2016 preferred.
  • 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
  • 100% employer-paid health insurance for employee and contribution toward “family” coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • Generous paid time off program