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salvationarmy

Financial Counsellor

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1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Financial Counsellor

Permanent Full-Time | SCHADS Level 4–5 (subject to accreditation)

Based in South Australia – 1 day WFH with flexibility

  • Provide inbound financial counselling via the National Debt Helpline

  • Support community members experiencing financial hardship through inbound NDH calls, online chat and in person appointments

  • Join a values‑driven team making a real impact on financial wellbeing

This role supports people experiencing financial hardship through inbound National Debt Helpline calls and online chat, providing timely, practical and compassionate financial counselling.

Why this role matters

This role supports people experiencing financial hardship by providing timely, compassionate and practical assistance through the National Debt Helpline (NDH). You will help community members understand their options, reduce financial stress, and build long‑term capability and resilience. Your work directly contributes to The Salvation Army’s mission to care for people, build healthy communities and work for justice.

About the role

The Financial Counsellor provides inbound phone and online chat support through the National Debt Helpline on a rostered basis. You will deliver high‑quality financial counselling, casework and advocacy to people seeking immediate guidance or longer‑term support.

This permanent full-time position is based in South Australia, within the Moneycare team, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4–5, subject to accreditation.

How you will make an impact

  • Providing financial counselling through inbound NDH calls, online chat and in person appointments offering clear, practical and empathetic support

  • Undertaking holistic assessments to understand each person’s circumstances, needs and goals

  • Developing collaborative case plans that build financial capability, resilience and wellbeing

  • Advocating for community members with creditors, service providers and external agencies

  • Supporting access to services and strengthening community connections

  • Maintaining accurate records in SAMIS and meeting all reporting requirements

  • Identifying risks and service gaps and escalating appropriately

  • Participating in professional development and reflective practice

  • Contributing to financial capability education where appropriate

What you will bring

  • Minimum Diploma of Financial Counselling

  • Eligibility for SCHADS Level 4 (working toward accreditation) or Level 5 (accredited)

  • Experience in social services, community engagement or financial hardship support

  • Understanding of the drivers of financial hardship and financial exclusion

  • Strong communication skills across phone, online chat and face‑to‑face settings

  • Ability to work collaboratively within a multidisciplinary team

  • Commitment to diversity, inclusion and culturally safe practice

  • Resilience, professionalism and a community‑member‑centred approach

  • Current SA Employee Working with Children Check

What we offer

As a registered not for profit organisation, we offer eligible employee’s meaningful benefits, including:

  • Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)

  • Employee Assistance Program – confidential counselling service

  • Financial, retail and lifestyle discounts

  • Flexible work options including one work‑from‑home day per week

  • Generous paid parental leave (12 weeks for primary carers)

  • Purchased leave options (up to 8 weeks)

  • Five days paid leave annually to experience other Salvation Army programs

  • Discounted health and fitness programs through Fitness Passport

  • Up to five days paid leave per year to support a Salvation Army program or activity

  • A supportive, inclusive culture with passionate and dedicated team members

  • A deeply rewarding role where you can positively influence people’s financial wellbeing

How to apply

Please apply with your resume and a brief cover letter outlining your experience, qualifications and interest in the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration