Fitness Instructor

Role Overview

We are looking for an energetic and guest-focused Fitness / Gym Instructor to join our wellness and recreation team. This role is responsible for delivering exceptional fitness services, maintaining gym and sports facilities, and ensuring guests enjoy a safe, motivating, and high-quality fitness experience throughout their stay.

You will play a key role in promoting a healthy lifestyle, providing personalized training programs, and upholding Rixos service and safety standards.

Key Responsibilities

• Deliver outstanding service to all guests using the fitness center and sports facilities
• Develop and conduct personalized exercise programs and one-on-one personal training sessions upon request
• Provide fitness consultations for arriving and in-house guests
• Lead and support indoor and outdoor leisure and fitness activities
• Ensure gym, sports, and fitness equipment is well maintained and in excellent working condition
• Maintain up-to-date equipment maintenance records and support preventive maintenance programs
• Ensure high standards of cleanliness, hygiene, and safety within all fitness and leisure areas
• Monitor guest health and wellbeing, including administering medical questionnaires where required
• Manage fitness center retail operations, including stock control, inventory, and sales
• Assist guests with retail purchases and provide product recommendations
• Cover gym reception and retail areas when required
• Handle guest feedback or complaints professionally and escalate when necessary
• Maintain regular follow-up with guests to monitor progress and enhance their fitness experience
• Stay informed about current and emerging health, fitness, and wellness trends

Compliance & Standards

• Follow all Rixos policies, procedures, and operational standards
• Comply with ISO Integrated Management System requirements related to quality, health, safety, environment, and guest satisfaction
• Actively contribute to risk management, sustainability initiatives, and continuous improvement programs
• Be fully familiar with emergency procedures and prepared to respond effectively

Qualifications & Experience

• Internationally recognized Personal Training or Group Fitness Certification (ACE, NASM, ACSM, AFAA, or equivalent)
• Minimum 1 year of experience in a similar role, preferably within the hospitality or resort environment
• CPR/AED certification (mandatory)
• High school diploma or equivalent required; degree in Sports Science, Physical Education, or related field is an advantage
• Strong communication skills with a friendly and professional guest-focused approach

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.