Job Description<\/a>
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Position\nTitle<\/a><\/span>
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Powered\nby Flex<\/b><\/span><\/span>
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Role\nSummary<\/a><\/span>
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The Techno\-Functional Subject Matter Expert\n(SME) will serve as a critical bridge between business\nstakeholders and technical teams. This role requires deep functional knowledge\nof Model N Revenue Management solutions combined with strong technical\nunderstanding to support implementation, configuration, integration,\noptimization, and ongoing support for clients powered by Flex delivery models.<\/span><\/span>
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The SME will lead solution design, guide best\npractices, resolve complex issues, and ensure successful delivery aligned with\nbusiness objectives.<\/span><\/span>
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Key\nResponsibilities<\/a><\/span>
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Functional Responsibilities<\/a><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Act as the Model N functional expert<\/b> across modules such as:<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>Revenue Management<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>Pricing & Contract Management<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>Government Pricing (Medicaid, Medicare, 340B,\nAMP, Best Price)<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>Chargebacks, Rebates, and Incentives<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Gather, analyze, and document business\nrequirements from stakeholders.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Translate business needs into functional\nspecifications and system configurations.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Configure Model N applications to meet\nclient\-specific requirements.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Lead functional design workshops<\/b>, user\nstory creation, and solution walkthroughs.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Support UAT planning, execution, and defect\ntriage.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Provide post\-go\-live functional support and\noptimization recommendations.<\/span><\/span><\/span>
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Technical Responsibilities<\/a><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Collaborate with technical teams on:<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>Integrations (inbound/outbound interfaces)<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>Data migration and validation<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>System enhancements and customizations<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Understand Model N data models, workflows, and\nconfiguration frameworks.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Support troubleshooting of complex functional\nand technical issues.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Review and validate technical design documents\nto ensure alignment with functional intent.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Work with APIs, batch jobs, and middleware\nintegrations where applicable.<\/span><\/span><\/span>
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\u200b<\/span><\/span><\/span>
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Delivery & Stakeholder Management<\/a><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Serve as the primary SME point of contact for\nclients and internal teams.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Mentor junior consultants and analysts on Model\nN functionality.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Ensure adherence to delivery standards,\ntimelines, and quality benchmarks.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Participate in release management, regression\ntesting, and change impact analysis.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Coordinate with Flex delivery leads to support\nscalable and efficient project execution.<\/span><\/span><\/span>
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Education<\/a><\/span>
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· <\/span><\/span><\/span><\/span>Bachelor\u2019s degree in Engineering, Computer\nScience, Information Systems, or a related field.<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Relevant certifications in Model N or Life\nSciences domain are a plus.<\/span><\/span>
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Preferred Qualifications<\/a><\/span>
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· <\/span><\/span><\/span><\/span>Experience with Flex or managed services\ndelivery models.<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Exposure to regulatory compliance and audit\nsupport in Life Sciences.<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Ability to work across multiple projects and\npriorities.<\/span><\/span>
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Key\nSuccess Factors<\/a><\/span>
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· <\/span><\/span><\/span><\/span>Deep functional mastery of Model N<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Strong collaboration between business and\ntechnical teams<\/span><\/span>
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· <\/span><\/span><\/span><\/span>High\-quality, on\-time delivery<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Proactive problem\-solving and continuous\nimprovement mindset<\/span><\/span>
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This role is critical to ensuring\nsuccessful Model N solutions that drive compliance, efficiency, and revenue\noptimization for clients powered by Flex.<\/i><\/span><\/span>
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Requirements<\/h3>

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Required Skills & Qualifications<\/a><\/span>
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Functional Expertise<\/a><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Strong hands\-on experience with Model N\nRevenue Management<\/b> solutions.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Solid understanding of Life Sciences /\nPharmaceutical<\/b> business processes.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Experience with government pricing, rebates,\nchargebacks, and compliance.<\/span><\/span><\/span>
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Technical Skills<\/a><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Working knowledge of:<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>SQL for data analysis and validation<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>Data integrations and ETL concepts<\/span><\/span><\/span>
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o <\/span><\/span><\/span><\/span>APIs and file\-based interfaces<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Ability to read and interpret technical design\nand integration documents.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Experience working in cloud\-based enterprise\napplications.<\/span><\/span><\/span>
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\u200b<\/span><\/span><\/span>
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Professional Skills<\/a><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Excellent communication and stakeholder\nmanagement skills.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Strong analytical and problem\-solving abilities.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Ability to work in Agile and Waterfall delivery\nmodels.<\/span><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Experience working in global delivery or\nFlex\-based engagement models.<\/span><\/span><\/span>
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Experience\nRequirements<\/span><\/b><\/a><\/span>
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· <\/span><\/span><\/span><\/span>8\u201312+ years<\/b> of overall IT/Enterprise\napplication experience.<\/span><\/span>
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· <\/span><\/span><\/span><\/span>5+ years<\/b> of hands\-on experience with\nModel N implementations or support.<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Prior experience as a Techno\-Functional Lead\nor SME<\/b> preferred.<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Experience in client\-facing consulting roles is\nhighly desirable.<\/span><\/span>
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