Floor Supervisor - Hotel Housekeeping [Central]

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $3100 + aws + flexi benefit + staff meals

Join our Housekeeping team and play a vital role in ensuring every guest enjoys a clean, comfortable, and memorable stay. As a Floor Supervisor, you will oversee guest room operations, lead Room Attendants, and maintain exceptional housekeeping standards throughout assigned floors and guest areas.

Key Responsibilities

Guest Room Quality & Inspection

Conduct routine inspections of guest rooms, corridors, and assigned areas to ensure cleanliness and presentation standards are consistently achieved.
Verify room readiness and coordinate room status updates with Front Office to support efficient guest arrivals.
Monitor housekeeping quality standards, including room servicing and turndown operations.
Ensure guest privacy and security procedures are strictly followed at all times.

Team Leadership & Development

Supervise, guide, and motivate Room Attendants to deliver high-quality housekeeping services.
Provide coaching, training, and ongoing support to improve team performance and operational efficiency.
Allocate daily assignments and monitor productivity to ensure smooth operations.
Ensure team members maintain professional grooming, appearance, and service standards.

Operational Coordination

Liaise closely with Front Office, Engineering, and other departments to support seamless hotel operations.
Report maintenance defects and follow up on repair requests to ensure guestrooms remain in excellent condition.
Oversee housekeeping pantries, linen rooms, and storage areas to ensure cleanliness and organisation.
Ensure lost-and-found procedures are properly followed and documented.

Guest Service Excellence

Respond promptly to guest requests, special arrangements, and service concerns.
Resolve housekeeping-related issues professionally and efficiently to maintain guest satisfaction.
Support personalised guest experiences through attention to detail and proactive service.
Assist in maintaining a welcoming and comfortable environment for all guests.

Administration & Compliance

Complete room inspection reports, housekeeping records, and operational documentation accurately.
Monitor housekeeping standards and communicate relevant updates to management.
Ensure compliance with hotel policies, safety regulations, and housekeeping procedures.
Maintain proper key control and uphold security protocols at all times.

Requirements

Minimum 2–3 years of experience in housekeeping operations within a hotel environment.
Previous supervisory experience is an advantage.
Good understanding of guest room standards, cleaning procedures, and housekeeping operations.
Strong leadership, communication, and interpersonal skills.
Detail-oriented with a strong commitment to quality and guest satisfaction.
Familiarity with hotel property management systems (PMS) is advantageous.
Ability to work efficiently in a fast-paced hospitality environment.
Positive attitude with a passion for delivering exceptional guest experiences.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]