FOH Shift Supervisor - Framingham

The Shift Supervisor is responsible for supervising FOH operations in the restaurant by providing information and assistance to hourly staff; assuring that associates are following company policies and procedures, upholding the company’s policies for Food Safety & Sanitation, and providing outstanding guest/customer service.

DUTIES & RESPONSIBILITIES:

• Leads restaurant FOH shift and FOH Department employees to ensure excellent restaurant operations including opening and closing duties.
• Ensures the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation, and delegation of tasks. Makes floor plans and determines breaks for FOH staff.
• Ensures all staff clock in at the start of their shift.
• Manages job assignments, break rotation and delegation of tasks during shift.
• Handles employee relations issues and concerns when the manager on duty is not present. Communicates any issues or concerns on shift to Senior Management. Properly escalates issues and concerns.
• Provides support and assistance to hourly associates on point of sale and reservations issues.
• Coordinates and conducts excellent customer service to encourage Return of Guest.
• Assists associates as needed to provide hospitality to guests (table visits, refires, etc). Handles guest complaints during the shift, taking prompt and appropriate action to resolve problems. Includes the ability to reasonably utilize comp/promo items for guest recovery. Properly escalates issues to GM/Chef as appropriate.
• Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace.
• Responsible for timely and accurate completion and reconciliation of all financial transactions and operating point of sale terminals according to established cash handling guidelines.
• Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.