Food and Beverage Supervisor (64132)
If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com
Job Summary:
The F&B Supervisor is to ensure proper training and supervision of all F&B team members at the direction of F&B Manager and Assistant Manager, to deliver prompt, courteous service in a manner that complies with Two Kings Casino Food and Beverage standards and company policies and procedures in all areas of operations related to guest service experience for all Outlets (includes full Casino Service Bars, Lobby Bar, Snack Bar, Restaurant, and EDR).
Responsibilities:
- Supervision of all outlets during operation
- Assist in overall supervision of the department as outlined in Supervisor’s job description.
- Assist with Attendance, check Team Member’s punctuality and document call off and tardiness.
- Assist with deliveries, placing truck orders, checking in trucks.
- Assist in completing inventory process and ordering necessary items, spot check pars levels.
- Assist with inventory and ordering daily supplies.
- Supervise food prep work while maintaining food quality, presentation, and sanitation standards.
- To monitor and critique the quality and consistency of the food product.
- Examine food preparation and beverage presentation to ensure quality standards are met.
- Monitor food and liquor par levels / requisitions.
- Ensure that pre-shift meeting is conducted with F&B Team Members daily for all shifts
- Train and ensure that F&B Team Members follow designated service scenarios
- Train, coach, and counsel and effectively communicate with all F&B Outlets Team Members
- Assist in Outlets, as necessary.
- Bring innovation and creative ideas and be able to plan ahead.
- Maintain cleanliness and health code standards.
- Handle guest comments and complaints and ensure guest satisfaction.
- Completed required POS audits and assist F&B Team Members with bank or transactions needs.
- Stay and rove casino the floor and outlets, communicate with guests and receive feedback.
- Monitor Team Members performance and assist as needed.
- Maintain condition of Bars, EDR, Venues, etc.
- Monitor food waste.
- Administrative responsibilities such as payroll, scheduling, ordering, daily recaps, etc.
- Monitor labor and payroll costs, granting early outs
- Check bar controls shot glass use, red lining, bottles totally empty.
- Must be familiar with and adhere to all liquor liability laws
- Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service, Bar, Mini Bar). Proper scheduling according to business demands, etc.
- Assist manager and Assistant Manager in: scheduling, completing weekly payroll, participate in interviewing new employees, cost control, prepare maintenance requests and follow-up.
- Perform other duties as assigned