Food & Beverage Attendant

Primary Responsibilities

• Customer relations
• advice and fostering customer loyalty
• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering

Professional techniques / Production

• prepares the point of sale and preparation areas
• welcomes guests and provides professional service
• Sitting the guest and provide happy farewell
• Before every worksheet, prepare and identify any guest inhouse and reservation
• Organizes his/her work to suit fluctuations in numbers, events and guests
• Ensures all the guest are happy and satisfied

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)

Commercial / Sales

• Is attentive to and respects guests' needs
• Helps increase customer loyalty through quality of service
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers

Management and administration

• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Main Complexity/Critical issues in the Job

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Knowledge and Experience

• Secondary / High school education
• Good reading, writing and oral proficiency in English language
• Minimum 1 years of relevant experience in a similar capacity

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

• Possess skills of leadership, developing, strategic thinking, problem solver.
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.