Food & Beverage Manager - Grand Mercure Khao Lak Bangsak

I. Operational Leadership & Management:

• Oversee daily operations: Ensure smooth and efficient operation of all F&B outlets, including kitchen, service, and bar areas.
• Quality Control: Maintain the highest standards of food quality, presentation, and hygiene in accordance with HACCP and Accor's brand standards.
• Service Excellence: Develop and implement service standards to consistently exceed guest expectations, fostering a culture of personalized and attentive service.
• Menu Development: Collaborate with the Executive Chef to develop innovative, appealing, and profitable menus, considering local tastes, seasonal ingredients, and guest demographics.
• Inventory & Stock Control: Manage inventory levels, conduct regular stock takes, minimize waste, and ensure efficient ordering and storage of F&B supplies.
• Equipment Maintenance: Ensure all F&B equipment is well-maintained, functional, and meets safety standards.
• Compliance: Ensure strict adherence to all local health, safety, and licensing regulations, as well as company policies and procedures.

II. Financial Management & Revenue Generation:

• Budgeting & Forecasting: Develop and manage annual F&B budgets, forecasts, and capital expenditure plans.
• Cost Control: Monitor and control F&B costs, including food, beverage, and labor, to maximize profitability without compromising quality.
• Revenue Optimization: Implement strategies to drive revenue, such as promotions, special events, upselling techniques, and optimizing pricing.
• Reporting: Analyze financial performance, identify trends, and prepare regular reports for the General Manager, highlighting successes and areas for improvement.
• Vendor Management: Negotiate with suppliers to secure favorable terms and ensure quality and timely delivery of goods.

III. Team Leadership & Development:

• Recruitment & Training: Recruit, onboard, train, and develop a high-performing F&B team, including outlet managers, supervisors, and front-line staff.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and identify training needs to foster professional growth.
• Motivation & Engagement: Create a positive and motivating work environment that encourages teamwork, innovation, and employee engagement.
• Scheduling: Develop efficient staff schedules to ensure adequate coverage while managing labor costs.
• Discipline: Address performance issues and disciplinary matters fairly and consistently, in line with company policies.

IV. Guest Relations & Satisfaction:

• Guest Interaction: Actively engage with guests, solicit feedback, and resolve any complaints or issues promptly and effectively to ensure guest satisfaction.
• Personalized Service: Encourage and facilitate personalized service to create memorable dining experiences.
• Market Trends: Stay updated on current F&B trends, competitor activities, and guest preferences to continually innovate and enhance the guest experience.

V. Sales & Marketing Support:

• Promotional Activities: Collaborate with the Sales & Marketing team to develop and execute F&B promotional campaigns, special events, and packages.
• Banqueting & Catering: Work closely with the Events team to plan, execute, and deliver successful banquets, conferences, and special events.

VI. Administrative Duties:

• Record Keeping: Maintain accurate records of inventory, sales, staff attendance, and other operational data.
• Meetings: Attend regular management meetings and represent the F&B department effectively.
• Reporting: Prepare and submit various operational and financial reports as required.

• Attributes: Analytical, detail-oriented, excellent communication (both English and Thai, speaking and writing), problem-solver, organized, high integrity.
• Education: Bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field.
• Experience: Minimum of 5-7 years of progressive experience in Food & Beverage management, with at least 2-3 years in a similar leadership role within a 4-5 star hotel or resort environment. Experience with international hotel brands (Accor preferred) is a significant advantage.
• Language: Fluent in English (both written and spoken). Proficiency in Thai is a strong asset.
• Technical Skills: Strong proficiency in POS systems, inventory management software, Microsoft Office Suite (Word, Excel, PowerPoint).
• Financial Acumen: Proven track record in budgeting, forecasting, cost control, and revenue management.
• Leadership Skills: Excellent leadership, communication, interpersonal, and motivational skills.
• Customer Service: Passion for delivering exceptional guest service.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays, as business demands.
• Knowledge: In-depth knowledge of food safety regulations (HACCP), beverage trends, and fine dining service standards.

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.