Fraud Investigator - Customer Protection

You will review fraud alerts and investigate accounts flagged for fraudulent activity across multiple payment methods, including cryptocurrency. You will place outbound calls to customers to discuss account activity using strategic interview techniques and conversational analysis. You will apply critical thinking and pattern detection to proactively identify emerging fraud. You will document the rationale and determinations for each alert and refer cases to other teams when necessary.

Responsibilities

• Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency
• Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis
• Apply critical thinking and pattern detection to proactively identify emerging fraud
• Document the rationale and determination for each alert and refer cases to other teams when necessary

Requirements

• 2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others; or equivalent experience related to fraud investigations.
• Ability to proactively identify problems and develop solutions (thinking outside the box)
• Ability to operate in a fast paced environment
• Good written and verbal communication skills, analytical ability, and keen attention to detail
• Strong interpersonal skills and experience working with cross functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes

Benefits

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.