Fraud Prevention Representative

JOB TITLE: Fraud Prevention Representative

Business Unit/Function: Centralized Services - Fraud Prevention

Reports to: Fraud Prevention Manager

Direct no. of reports: 0

Collaborations (work with/support): GB Local offices and units within CSC BA

Location (entity code and cost center): Slovakia – Bratislava, SK11 Global Blue Slovakia s.r.o., OP060010 Ops - Security

Job type: [Perm/Fixed] Fixed

Workload: [Part Time] 50%

AWM Designation (natural habit. clasif.) : Collaborator – 20-40% office presence/ week

AWM % or days in hub office: 20%

SOX Controller: NO

SOX Preparer: NO

Purpose of the role

The main purpose is position is to help us with development of data detection, both tool & logic, conducting investigation of specific alerts and participation on AI development

Responsibilities

Position will be responsible mainly for:

• Development and maintenance of fraud detection tool (Wotan)
• Participation on development of new detection methods
• Conducting of deeper investigation of returned alerts related to agent fraud
• Building automated or semi-automated reports
• Preparing ad hoc reports
• Participation on development in area of AI with focus on detection, investigation and reporting

Additional: Division of work in percentage (please note that this is subject to change depending on business):

• Administration – [30%]
• Reports Management – [0%]
• Business Development - [70%]
• Customer Service - [0%]

Main KPI’s

• The KPI’s which the performance of this role is specifically measured.
  • Quality
    • Check all returned alerts based on setup threshold and on time
  • Management of wotan development and maintenance

Competencies

• English - B2
• MS Excel – standard knowledge of excel – basic functions (IF, SUM, COUNT…) VLOOKUP, pivots
• MS Outlook
• SQL
• Python

Skills

• Assertive communication
• Willingness to learn
• Be cooperative and be able to accept possible changes

Qualifications and education requirements

• Student at university
• Finished High School