Front Desk Agent

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What you will be doing:

Guest Interaction: Welcome, greet and address guest inquiries and resolve issues promptly, ensuring customer satisfaction. Provide information regarding hotel facilities, services, and local attractions. Assist in the check-in and check-out process. Ensure all necessary documentation and payments are properly processed.
System and Data Management: Operate booking and reservation systems. Ensure accurate input of guest data and transactions. Prepare reports as required (e.g., occupancy, cash register reports).
Personalized Service: Create a personalized experience for each guest by their preferences and special requests. Handle VIP guests and ensure that their specific needs are met to ensure a high level of customer satisfaction.
Brand Representation: Represent the hotel’s brand image in a positive and professional manner at all times. Ensure compliance with company policies and procedures, especially regarding guest interactions and data privacy.
Take initiative to add a personalized experience
Consistently offering friendly, professional, and proactive guest service
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
Following departmental policies, procedures, and service standards
Maintaining a safe working environment and following all safety policies and procedures

Your experience and skills include:

Service focused personality is essential and previous experience working in a guest-facing position is required
Bachelor’s Degree preferred. High School Diploma or equivalent required
Prior experience working with Rhapsody Realta or a related system
Written, verbal, and comprehensive fluency in English; additional languages are an asset
Accurate and efficient cash handling skills
Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Ability to prioritize competing tasks, and strong organizational skills
Ability to work independently as well as cohesively and part of a team
Ability to present and communicate professionally and articulately
Highly responsible and reliable
Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
Maintain positive and productive working relationships with other employees and departments.

What’s in it for you:

Opportunity to develop your talent and grow within your property and across the world!
Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
Give back and make a difference through our Corporate Social Responsibility activities and local community based philanthropy.
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.